Director of IT Operations, WEKA

• The ideal candidate is both hands-on and a strategic thinker with a proven track record of success in leading small high-performing IT teams, scaling IT operations in a dynamic environment, and a deep understanding of modern IT best practices, particularly in hybrid cloud infrastructure & security management
• 10+ years of progressive experience in IT leadership roles, with a proven track record of success in scaling IT operations for high-growth companies
• Deep hands-on understanding of IT infrastructure, cloud computing, SaaS applications, and cybersecurity best practices
• Experience managing a global IT support organization with 24/7 availability
• Strong leadership, communication, and interpersonal skills
• Excellent analytical and problem-solving abilities
• Bachelor's degree in Computer Science, Information Systems, or a related field

Desirable

• The Director of IT Operations will play a critical leadership role in shaping and scaling WEKA's IT strategy, infrastructure, and operations to support our rapid global growth
• This role encompasses overseeing all aspects of IT, including endpoint management, collaboration tools, hybrid cloud infrastructure, IT security, compliance, and resource management
• Develop and execute a comprehensive IT strategy aligned with WEKA's business objectives and growth trajectory
• Provide strategic direction and oversight for all IT functions, including client services, infrastructure, operations, security, and enterprise collaboration
• Lead team of 8 global IT team in delivering exceptional service and support to WEKA global workforce
• Foster a culture of innovation and continuous improvement within the IT organization
• Stay abreast of emerging technologies, particularly enterprise AI-enabled solutions, to identify opportunities to enhance IT services
• Ensure continuous IT access and comprehensive support for all WEKA employees across all systems and tools
• Oversee the procurement, management, and security of employee endpoints, for Macs and Windows laptops
• Oversee the procurement, management, and security of HPC infrastructure requirements within our co-lo data centers
• Manage company-wide collaboration services, including:
• Email - Gmail, O365
• Video-conferencing tools - Google Meet, Zoom, Teams
• Messaging platforms - Slack, Teams
• Productivity tools - Google Workspace, O365
• Document/Knowledge management systems -
• File management systems - Google Drive, OneDrive
• Establish and enforce mobile device usage guidelines
• Manage identities for all WEKA employees, subcontractors, and partners
• Develop, implement, and enforce security guidelines and IT policies
• Lead IT compliance efforts, including GDPR and ISO27001 certification renewals
• Oversee IT and data security for WEKA:
• Promote security awareness training
• Manage incident detection & response operations
• Collaborate with WEKA Product security team to strengthen IT security measures
• Oversee vendor and supplier IT security commitments
• Develop and manage the IT budget, ensuring alignment with company financial goals
• Oversee IT procurement processes, negotiating contracts with vendors and suppliers
• Manage vendor relationships to ensure optimal service delivery and cost-effectiveness