Senior Technical Account Manager, Synack
Penetration Testing
$110-140k
More information about location
Security testing platform
Job no longer available
Security testing platform
201-500 employees
Job no longer available
$110-140k
More information about location
201-500 employees
Company mission
To create technology that unleashes the best cybersecurity talent to secure our digital world.
Role
Who you are
- You will have a deep understanding of penetration testing attack surfaces and a knack for developing unique solutions that align to customer goals
- The ideal candidate will have experience in the cyber security industry, a consultative approach to working with customer stakeholders and a passion for customer advocacy
- At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry
- Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation
- Experience with scripting languages (e.g. Python, Bash, Basic SQL) and developing scripted solutions to problems
- A knack for explaining technical concepts to a non-technical audience
- Relevant industry certifications in cybersecurity and/or security management such as, Security+, CISSP, CISA
- Excellent time management, multi-tasking, and prioritization skills as well as the ability to manage multiple concurrent projects
- Customer-centric mindset with a focus on delivering value
- Proactive and solution-oriented approach to addressing client challenges
- Ability to think strategically and provide innovative solutions
- Excellent verbal and written communication skills
What the job involves
- The Senior Technical Account Manager (TAM) serves as a technical advisor and advocate, helping our customers achieve maximum value from our product and services
- Your technical knowledge and client-focused approach enable you to scope and monitor penetration tests executed by our Synack Red Team (SRT)
- The Senior TAM partners with customers to ensure health and quality of engagements, as well as identify and articulate how our solutions can enhance their overall strategic security testing goals
- Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
- Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders
- Partner with internal teams to determine, develop, and analyze the client’s assets, such as:
- Their digital attack surface and value at risk
- Their existing vulnerability programs, tools, and methods
- Their security program, including requirements and goals
- Work independently and provide technical product expertise to build the appropriate solution for the client’s needs
- Provide technical SME expertise to internal stakeholders and the client on their strategic goals and testing requirements
- Proactively review assessment health to provide technical findings, vulnerability details, and insights to improve overall test quality/outcomes and mitigate risk
- Assist customers in managing and optimizing their long-term pentesting programs, ensuring continuous security improvement and adaptability
- Collaborate with the account and CSM teams to address any areas of concern or opportunities to expand to retain and grow client accounts
- Collect and act on feedback from clients to continuously improve engagement and service offering
- Responsibility for any technical escalations that may arise during the engagement
Our take
As the cyberthreat landscape continues to get more complex, there is a need for sophisticated solutions. Fuelled by expertise in countering kinetic and cyber threats, Synak was founded to deliver on-demand security testing to meet this need.
Synack fosters an ecosystem where world-class security researchers collaborate to provide continuous penetration testing and vulnerability management. This allows the company not only to supply actionable results but also to cultivate a community-based approach to knowledge sharing.
In 2022, Synack was integrated into Microsoft Intelligence. This allowed it to bolster its innovation through collaboration with Microsoft's vast resources and expertise. As a result, Synack has fortified its position at the forefront of cutting-edge security solutions, and continues to launch new capabilities to address the evolving challenges of cybersecurity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2020
$52m
SERIES D
Apr 2017
$21.3m
SERIES C
Total funding: $107.3m
Company benefits
- Ample Holidays and Time Off: Depending on where you are in the world, we offer the best and most accommodating time off policies, bar none. We believe in working hard to play hard
- Paid Parental Leave: Proud parent-to-be? We are thrilled for you and recognize this is a time you don't want to miss. Synack provides team members with a generous paid parental leave policy
- 100% Covered Health Plan Benefit: Our people are our greatest asset, and that's why we invest in high-quality healthcare coverage for our employees with comprehensive medical, dental and vision benefits in the U.S.
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Jay Kaplan
(Co-Founder & CEO)Graduated from the George Washington University with an MS in Engineering Management. Previously worked as a Computer Scientist at the Defense Information Systems Agency and as a Senior CNO Analyst at the National Security Agency.
Mark K.
(Co-Founder & CTO)Graduated from Auburn University with a Ph.D. in Computer Science. Previously worked as an Advisor at CloudKnox Security and as a CNE Analyst at Novetta.
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