Institutional Client Onboarding Specialist, Blockchain.com

• The foremost quality for this position or any position at Blockchain.com is integrity
• 2+ years of sales, client consulting, or financial services experience, with a strong preference for client onboarding experience at a crypto company and/or bank
• Established track record and strong and relevant network
• A passion for crypto markets
• Client-facing experience combined with demonstrated experience structuring and managing projects
• Previous experience adapting to a fast-paced, changing, dynamic, client-facing work environment while driving results
• Excellent interpersonal, communication, and partnership skills
• Data driven and customer centric approach to decision making and making process improvements
• Experience scaling processes and systems to maximize client engagement and deal flow while raising the standard of customer success internally
• Experience negotiating trading documentation (eg ISDAs) is helpful, not required
• Proficiency in Salesforce
• A self-starter attitude, growth mindset and entrepreneurial spirit

• We are hiring an Institutional Client Onboarding Specialist to join Blockchain.com's Institutional Business Sales Team in London, UK
• You will be responsible for onboarding institutional clients and serve as a point of contact to coordinate all questions and requests from multiple internal stakeholders including legal, sales, compliance, and finance
• You will collaborate closely with the current onboarding team as well as both the sales team to make the process as easy and fast as possible and the legal, compliance, and institutional product teams to gather all required information for them to make a decision
• This will involve significant relationship management, managing a detail oriented process with multiple internal stakeholders, and strong salesforce proficiency while focusing on providing a best in class experience to institutional clients for Blockchain.com
• You will also be responsible for improving the client onboarding process from end to end including proposing changes to the onboarding process and technology to accelerate client onboarding and ensure it complies with all requirements
• Report into our Institutional Client Onboarding Specialist who is based in Singapore and act as a point of contact for institutional clients when onboarding with Blockchain.com focused on getting clients through the onboarding process as quickly and seamlessly as possible while mitigating risk to protect the firm
• Help design institutional client onboarding solutions focused on providing institutional clients a white glove and seamless end to end onboarding experience
• Work closely with the Sales and Sales Trading Teams to understand each client relationship while collecting and coordinating requests for compliance, legal, financial due diligence and counter due diligence
• Drive risk based client solutions during onboarding that ensure compliance with policy, legal and regulatory requirements
• Navigate and manage multiple internal stakeholders requests for clients including sales, legal, finance, and compliance to streamline and communicate their onboarding processes and requirements to the client
• Define and manage the institutional client perimeter from a revenue and resource perspective
• Measure and monitor institutional client risk indicators to onboard and maintain them within the firm’s risk appetite parameters
• Negotiate key business, documentation, risk and other terms with the client consistent with the firm’s risk appetite
• Utilize judgement and discretion to understand internal and external equities around sensitive data requests to ensure a compliant and secure process for Blockchain.com and a positive, seamless experience to meet each client’s specific needs
• Maintain and grow existing relationships
• Contribute to continued product development with client feedback and idea generation
• Create and track metrics to measure success and identify opportunities for improvement

• Meaningful Equity
• Crypto Bonus
• HealthCare
• Paid Family Leave
• Get the equipment you need
• Unlimited Vacation
• Remote-first
• Offsites

Total funding: $600m

Blockchain.com was founded in 2011 with the aim of making Bitcoin more compelling and efficient for consumers. It's now the world's leading provider of digital currency and distributed ledger software, with over 35 million users and $1 trillion in crypto transactions conducted on the platform.