Senior Office Manager, Flo

• 5+ years of experience in Office Management / Workplace Operations within a fast-paced, high-growth environment
• Proven experience independently running an office and managing external vendors (facilities, cleaning, security, building management, suppliers, etc.)
• Strong operational mindset — comfortable handling real-time issues, ambiguity, and ad-hoc challenges without escalation
• Demonstrated ability to stay calm and decisive in high-pressure situations
• Experience supporting office expansion, scaling, or significant workplace changes
• Excellent stakeholder management and communication skills across functions
• Strong organisational and prioritisation skills with the ability to juggle multiple workstreams
• Solid understanding of UK workplace compliance, health & safety requirements
• Proficiency in Google Workspace, Slack, and Excel

Desirable

• We’re looking for a highly capable, hands-on Senior Office Manager to lead and elevate the operations of our London office during an exciting period of growth and office expansion
• This is not a purely administrative role. We’re looking for someone who combines strategic thinking with strong operational execution — someone who thrives in fast-paced environments, takes full ownership of outcomes, and can confidently manage both day-to-day operations and bigger-picture workplace initiatives
• Own the overall performance and day-to-day operations of the London office, ensuring a seamless, professional, and high-quality workplace experience
• Act as the single point of accountability for all on-site operational matters
• Proactively identify risks, inefficiencies, and opportunities to improve and scale workplace operations
• Support and contribute to London office expansion initiatives and evolving workspace needs
• Independently manage all external vendors (cleaning, facilities, maintenance, building management, suppliers, etc.)
• Lead contract negotiations, performance monitoring, and service-level improvements
• Ensure office infrastructure, supplies, and logistics are consistently maintained at a high standard
• Oversee equipment, deliveries, and shipments for both office-based and remote employees
• Ensure full compliance with UK health & safety and workplace regulations
• Develop, refine, and optimise office processes and operational standards
• Support IT with minor onsite equipment coordination
• Manage swag inventory and distribution
• Partner with People Ops and IT on onboarding and offboarding
• Support return-to-office experience and ensure the workplace supports productivity and collaboration
• Lead local team-building initiatives, events, and wellbeing activities
• Act as a visible, approachable presence in the office, creating a welcoming and well-run environment