Client Success Director, INSTANDA
Offers performance-based bonuses
Insurance software solutions for carriers and MGAs
Job no longer available
Insurance software solutions for carriers and MGAs
201-500 employees
Job no longer available
Offers performance-based bonuses
201-500 employees
Company mission
To transform how insurance is experiences by everyone, everywhere.
Role
Who you are
- Previous Insurance industry experience
- Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
- Excellent leadership, interpersonal and communications skills
- Strategic thinking and the ability to align client needs with company objectives
- Analytical mindset with the capability to interpret data and make informed decisions
- Demonstrated track record of managing and nurturing strategic client relationships
- Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions
Desirable
- Bachelor’s degree in Business, Marketing, Technology or related field
- Solid understanding of InsurTech landscape desirable
What the job involves
- We are searching for a seasoned and strategic Client Success Director to lead our Client Success and Platform Support teams at INSTANDA
- As a Client Success Director, you will play a crucial role in driving customer satisfaction, nurturing long-term relationships, and ensuring the overall contentment of our clients
- You will guide a team of Client Success Managers/Executives and Platform Services Consultants, collaborate with cross-functional units, and contribute to the ongoing enhancement of our platform
- This role is central to retaining and growing our clients, being the ultimate voice of the client within INSTANDA - and the voice of INSTANDA to our clients
- You will be someone who is people first, passionate about leading and mentoring teams. You will set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience
- You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams
- You'll cultivate a collaborative and high-performance ethos within the team
- As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities
- You will lead business reviews and strategic discussions to align client objectives with platform capabilities
- You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA
- You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform
- You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy
- You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development
- You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients
Salary benchmarks
Our take
INSTANDA has brought much-needed innovation into the insurance industry by offering its users a no-code, customisable platform upon which they can build a consumer front-end. The company's platform is updated as frequently as every few weeks to accommodate the needs of its customers' end users, promising them up-to-date offerings without the technological investment.
The insurance market is enormous, and big established players are always looking for new distribution channels. Thanks to this, INSTANDA has onboarded leading insurers like Hiscox, Vitality, and AXA - a critical move, as its success is dependent on attracting and retaining these big brands.
The company has steadily grown its customer base, and secured partners such as Deloitte and Microsoft. The insuretech boom has no doubt contributed to INSTANDA growing its footprint, and allowed it to raise new funding in 2025, which will help it accelerate its next phase of growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2025
$20m
LATE VC
Jun 2022
$45m
SERIES B
Total funding: $93.5m
Company benefits
- 28 days of leave, plus public holidays
- An additional day's leave for every complete year (max 5 days)
- Dynamic Day of leave every month to do the things you love
- Flexi bank holidays instead of fixed bank holidays
- Allocated charity day for you to make a difference
- Annual Learning & Development allowance of £1250
- £100 each month to spend on wellness activities
- Work anywhere in the world for up to 4 weeks per year
- 6-week paid sabbatical after 6 years’ service
- Employee Assistance Program for 24/7 health and wellness support
- Mental first-aiders to listen and guide
- Crisis 24 online service for safe travelling
- Generous Learning & Development allowance
- Free access to LinkedIn Learning
- Free access to the Microsoft ESI Learning
- Inclusive internal development programs
- Interactive training to deepen platform knowledge
- Competitive pay
- Inclusion in discretional Bonus Scheme
- Life cover
- Group Income Protection
- Company-wide Pension Scheme
Company HQ
City of London, London, UK
Leadership
Tim Hardcastle
(Co-Founder & CEO)Tim was previously the CIO of Hiscox, a specialist insurer and the COO of Agilisys, a fast growing outsourcing/offshoring business.
Derek Hill
(Co-Founder & Group CRO)Derek was previously the Head of IT Services at Hiscox and Agilisys. He has worked with Tim for over a decade now, showing the strength of their partnership.
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