Deal Desk Analyst, Mixpanel
$114.5-139.5k
Digital product analytics
Posted today
Digital product analytics
201-500 employees
Posted today
$114.5-139.5k
201-500 employees
Company mission
To help companies make better-informed, faster business decisions and produce better products through data analysis.
Role
Who you are
- Bachelor’s degree in Business Administration, Accounting, Finance, or a related field
- 3+ years of experience in Enterprise Software/SaaS B2B Industry – Order Management, Finance Operations, Deal Desk or Sales Operations experience preferred
- Proficiency in Salesforce, CPQ tools, and other relevant software applications
- Ability to review and recognize non-standard contract terms, including SLAs, and other customer-specific requests
- Strong understanding of SaaS business models, pricing strategies, and revenue recognition principles
- Ability to get along well with others, work in a fast-paced, dynamic environment, manage multiple priorities and styles simultaneously
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
What the job involves
- We are looking for someone who is able to apply critical thinking and problem-solving to unique contract scenarios and troubleshoot Salesforce CPQ with ease.
- The Deal Desk analyst should be detail oriented, have experience reviewing SaaS contracts, and are able to interpret non-standard terms and conditions.
- They are comfortable with ambiguity and adapt to priority changes in a rapid-paced work environment.
- This person excels at working independently, with minimal direct supervision, as well as collaboratively with their team and across different functions.
- The Deal Desk Analyst is able to effectively communicate with all relevant stakeholders and navigate decision making under pressure.
- Their presence on the team contributes to an overall efficiency of the Quote to contract process. This role will report to the Deal Desk Team Lead in San Francisco
- Serve as a trusted advisor to our Global Sales team, offering insights on optimal deal structures and strategies to ensure effecient quote to cash operations
- Review and approve CPQ quotes to ensure they align with company policies and objectives, closely scrutinizing non-standard contract terms, including SLAs, and other customer-specific requests
- Assist in drafting commercial language on order forms to reflect negotiated terms accurately and route DocuSigns for final execution
- Escalate and manage deal risks, approvals, and provide recommendations for non-standard terms and pricing. Identify potential risks in deal proposals and suggest mitigating strategies
- Review and approve post-sales contractual changes, including amendments, restructures, and re-bills, ensuring timely and accurate processing to meet customer needs and business requirements
- Serve as an expert on our Configure, Price, Quote (CPQ) system, troubleshoot bugs independently and ensure CPQ processes are efficient and user-friendly
- Conduct training sessions for AEs on CPQ usage, best practices, and deal basics. Develop enablement materials to support the sales team’s ongoing education
- Manage and execute transaction processing on both the Google and Amazon Marketplace platforms in a timely and accurate manner
Our take
Understanding customer behaviour is a vital part of any business. Mixpanel allows companies to answer detailed questions about their customer's behaviour over web and mobile applications. Google has struggled to modernize its somewhat clunky analytics platform in recent years, allowing Mixpanel to become an industry leader in the space.
Technology VC firm Sequoia Capital has backed the company, demonstrating its significant growth potential. Mixpanel CEO Max Levchin was also a previous co-founder of Paypal, which may have helped the company facilitate a tie-up with Paypal-owned Venmo early on. Mixpanel now serves thousands of companies from different industries around the world, including Expedia, Uber, Ancestry, DocuSign, and Lemonade.
The company serves 7,700+ customers across its seven global offices. In line with its global expansion efforts, the company has aimed to enhance localized data, helping its clients tailor their offerings to customers in the right way and at precisely the right time. Mixpanel has also focused on expanding its integrations, being available on more platforms such as Google Cloud Marketplace.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$200m
SERIES C
Dec 2014
$65m
SERIES B
Total funding: $277.2m
Company benefits
- Competitive compensation
- Company stock options
- Sabbatical policy
- Paid time off
- Giving back
- Parental leave
- Mental health
- 401(k) match
- Wellness benefits
- Employee choice first
- Growth dollars
- Professional growth hours
Company HQ
Financial District, San Francisco, CA
Leadership
Amir Movafaghi
(CEO, not Founder )They started their career at Marriott International before spending 5 years at PwC, and a further 5 years at Twitter. They worked as CFO of Spiceworks from 2015-2017, before joining Mixpanel as COO, and was promoted to CEO the following year.
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