Senior Vice President of Global Renewals, Darktrace
AI cybersecurity solutions
Job no longer available
AI cybersecurity solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- This role requires a dynamic leader with a deep understanding of the cybersecurity/software landscape, exceptional customer relationship skills, and a proven track record in subscription-based business models.
- Experience: Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity/software industry
- Leadership: Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals
- Experience: Demonstrated ability to develop and execute successful renewals strategies
- Experience: Transforming and optimizing renewals processes and teams, including adding automation to the renewals process
- Leadership: Proven ability to lead and inspire teams, with excellent interpersonal and communication skills
- Customer Focus: Passion for customer success, sales and a commitment to delivering exceptional service
- Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Experience: Implementing CRM and other sales and customer success tools
- Experience: working with channel partners
- Soft Skills: Ability to thrive in a fast-paced, dynamic environment that requires ability to thrive despite ambiguity
What the job involves
- The Global SVP, Renewals will lead our renewals team, driving customer retention and revenue growth through strategic management of subscription renewals
- The SVP will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction
- Leadership & Strategy: Develop and execute a comprehensive renewals strategy to maximize customer retention and revenue growth
- Team Management: Lead, mentor, and grow a high-performing renewals team, fostering a culture of excellence and continuous improvement
- Customer Engagement: Build and maintain strong relationships with key customers, ensuring their satisfaction and loyalty
- Data-Driven Insights: Utilize data analytics to identify trends, forecast renewals, and develop actionable insights to improve renewal rates
- Collaboration: Work closely with sales, customer success, and product teams to align strategies and ensure a seamless customer experience
- Process Optimization: Continuously improve renewal processes, leveraging technology and best practices to enhance efficiency and effectiveness
- Broader Vision: Align strategic direction of the Global Renewals org with Customer Experience, Sales and the overall strategy of Darktrace
- Forecasting: Accurately forecast projected revenue attainment and performance for the renewals team
- Leadership: Develop the capabilities of the Global Renewals team in alignment with broader company direction and vision for the future
- Development: Drive renewals program to become more automated and partner driven
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.
The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company HQ
Cambridge, UK
Leadership
Poppy Gustafsson
(CEO)Previously a Corporate Controller at HP, a Fund Accountant at Amadeus Capital Partners and an Assistant Manager at Deloitte.
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
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