Senior Vice President of Global Renewals, Darktrace

• This role requires a dynamic leader with a deep understanding of the cybersecurity/software landscape, exceptional customer relationship skills, and a proven track record in subscription-based business models.
• Experience: Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity/software industry
• Leadership: Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals
• Experience: Demonstrated ability to develop and execute successful renewals strategies
• Experience: Transforming and optimizing renewals processes and teams, including adding automation to the renewals process
• Leadership: Proven ability to lead and inspire teams, with excellent interpersonal and communication skills
• Customer Focus: Passion for customer success, sales and a commitment to delivering exceptional service
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Experience: Implementing CRM and other sales and customer success tools
• Experience: working with channel partners
• Soft Skills: Ability to thrive in a fast-paced, dynamic environment that requires ability to thrive despite ambiguity

• The Global SVP, Renewals will lead our renewals team, driving customer retention and revenue growth through strategic management of subscription renewals
• The SVP will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction
• Leadership & Strategy: Develop and execute a comprehensive renewals strategy to maximize customer retention and revenue growth
• Team Management: Lead, mentor, and grow a high-performing renewals team, fostering a culture of excellence and continuous improvement
• Customer Engagement: Build and maintain strong relationships with key customers, ensuring their satisfaction and loyalty
• Data-Driven Insights: Utilize data analytics to identify trends, forecast renewals, and develop actionable insights to improve renewal rates
• Collaboration: Work closely with sales, customer success, and product teams to align strategies and ensure a seamless customer experience
• Process Optimization: Continuously improve renewal processes, leveraging technology and best practices to enhance efficiency and effectiveness
• Broader Vision: Align strategic direction of the Global Renewals org with Customer Experience, Sales and the overall strategy of Darktrace
• Forecasting: Accurately forecast projected revenue attainment and performance for the renewals team
• Leadership: Develop the capabilities of the Global Renewals team in alignment with broader company direction and vision for the future
• Development: Drive renewals program to become more automated and partner driven

Total funding: $230.5m

With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.