Operations Associate, Wheely

General Operations

Salary not provided

+ Stock options

SQL

GSuite

Intercom

Notion

Entry and Junior level

London

5 days a week in office (Syon Park, London)

Privacy-first luxury ride-hailing platform

Posted today

Privacy-first luxury ride-hailing platform

101-200 employees

B2CB2BMarketplaceTransportMobility

Posted today

Salary not provided

+ Stock options

SQL

GSuite

Intercom

Notion

Entry and Junior level

London

5 days a week in office (Syon Park, London)

101-200 employees

B2CB2BMarketplaceTransportMobility

Company mission

Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities. We’re looking for extraordinary people to solve complex problems and thrive as part of an ambitious team.

Job

Company

Role

Who you are

Has a passion for exceptional customer focus & service, desirably through experience in a customer-facing environment or hospitality
Approaches projects in a data-drive, methodical & structured manner, with the ability to interpret and act upon data
Is empathetic, with strong interpersonal & communication skills, and an excellent listener
Can juggle multiple tasks at the same time without compromising on accuracy or quality
Comfortable using software and tools relevant to the role (SQL, Google Suite, Notion, Intercom)
Is able to work 5 days at our London Academy in Syon Park, Brentford

What the job involves

Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East
We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience
As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US
We're adding exceptional talent to drive our next phase of growth
As an Operations Associate, you’ll be at the heart of our chauffeur community
Your mission is to drive engagement, improve performance, and elevate the chauffeur experience across the UK
You’ll work cross-functionally to deliver impactful initiatives, strengthen relationships, and ensure that every chauffeur journey reflects the Wheely standard of excellence
Champion our chauffeurs internally - surface insights and feedback to relevant teams, driving meaningful change in processes, standards, and product features
Lead communications with Wheely chauffeurs - manage campaigns that inform, inspire, and engage. From in-app messages to newsletters, ensure every update is clear, consistent, and aligned with our brand tone
Build trust and engagement - develop strong relationships with our chauffeurs through empathy, influence, and ongoing dialogue
Close the feedback loop - analyse feedback and performance data to identify trends, propose improvements, and implement initiatives that enhance the chauffeur experience
Design and manage incentive programs - from performance-based bonuses to non-monetary recognition, ensure initiatives drive motivation and measurable results
Support high-profile events — operationally lead chauffeur participation at key events like Royal Ascot, Henley Regatta, Goodwood Revival, and more - ensuring a seamless experience for all involved
Use data to make an impact - identify performance opportunities, track engagement metrics, and build proposals to improve operational efficiency
Communicate with clarity and purpose - craft well-structured updates and presentations, keeping chauffeurs informed of standards, policy updates, and new features

Salary benchmarks

Our take

Uber and Lyft have completely changed the way we hail a taxi. However, most people know someone with negative Uber stories - quality cannot always be guaranteed with these companies. Wheely is targeting customers who want high quality rides every time.

The company has a strict requirement process and uses the industry's most rigorous tests, with their drivers all certified from the Chauffeur Training Academy. Founded in 2010, Wheely is now available in London, Moscow, St. Petersburg, Paris, and Dubai, with thousands of chauffeurs driving under the brand.

Since raising funding back in 2019, the company has been working to establish itself as the leader in premium ride-hailing in megacities across the globe. Lengthy lockdowns during the pandemic of course caused problems for Wheely, but it appears to have manoeuvred through these difficulties and come out the other side refocused on growing its services.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Strong hiring activity

-5% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 4 rounds)

Dec 2023

$15m

SERIES B

Apr 2019

$15m

SERIES B

Total funding: $43.1m

Company benefits

Stock options plan
Monthly credit for Wheely journeys (plus discounted rates for additional journeys)
Generous training allowances
Comprehensive healthcare benefits
Daily lunch allowance

Company values

Trust
Discretion
Modern tradition

Company HQ

1 Lyric Square, W6 0NB

Articles

Wheely, Uber’s luxury competitor, launches in Dubai to take on the UAE’s dominant player

Driving force: Wheely

There’s a New Luxury Chauffeur Service in Dubai You Have to Try

Leadership

Anton Chirkunov

(CEO)

Studied Economics at the University of St. Gallen.

Diversity, Equity & Inclusion at Wheely

Wheely values diversity and is an equal opportunities employer and encourages applications from candidates of all backgrounds. Wheely has won awards for our commitment to hiring from some under represented groups such as Veterans.

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