Director of Strategy & Operations, Flex
Marketing
$235-254k
+ Company equity
More information about location
3 days a week in office ( Union Square, NY)
Flexible rent payment application
Be an early applicant
Flexible rent payment application
501-1000 employees
Be an early applicant
$235-254k
+ Company equity
More information about location
3 days a week in office ( Union Square, NY)
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- This is an exceptional opportunity for a gritty, entrepreneurial problem solver able to toggle between strategy and execution
- 8+ years of professional experience, ideally including time in management consulting and/or in a high-growth start-up within a Strategy, Business Operations, or Chief of Staff function
- Experience supporting or advising marketing organizations, with exposure to brand, product marketing, or growth strategy preferred
- Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building
- Exceptional conceptual thinker who can move fluidly from strategy to execution and make amorphous problems tractable (“fog sculpting”)
- Highly collaborative operator with strong interpersonal skills, able to drive alignment and outcomes through influence rather than authority
- Thrives in fast-paced, dynamic environments and maintains composure amid competing priorities
- Strong bias for action, paired with obsessive attention to detail and a high bar for work quality
- Excellent written and verbal communicator, skilled at distilling complexity into clear, concise narratives and executive-ready materials
- Exceptionally quantitative, combining advanced financial modeling skills with fluency in quantitative analysis, budgeting, and forecasting
What the job involves
- The Strategy & Operations team serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments
- Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis
- This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership
- This role will provide frequent exposure to the CEO and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech
- As the Strategy & Operations lead deployed to our Marketing organization, you will help establish the foundational goals, operating systems, and measurement frameworks that guide how the function plans, executes, and learns
- You will work in close partnership with our Chief Business Officer and Head of Marketing to shape the long-range marketing strategy and ensure that brand, product marketing, and growth efforts operate as one cohesive system
- Drive development of the marketing operating system by establishing annual and quarterly planning, OKRs, budget management, and governance rhythms that keep Brand, Product Marketing, and Growth aligned
- Partner with the Head of Marketing to define brand architecture, positioning, messaging, and visual identity, ensuring consistent execution across paid, owned, and earned channels
- Support Product Marketing and Product teams in refining segmentation, value propositions, and messaging, contributing to launch plans, playbooks, research coordination, and feedback loops that inform product and marketing priorities
- Coordinate closely with Product, Sales and Partnerships, Risk and Compliance, and Customer Experience to ensure marketing plans are executable, compliant, and customer-centric
- Develop and maintain a cohesive marketing tools and data strategy, evaluating and integrating systems that enhance analytics, experimentation, CRM, and workflow efficiency
- Develop data-backed proposals and frameworks that raise the quality and speed of strategic decision-making across the Marketing organization
- Distill progress into executive-facing memos and facilitate review meetings that drive alignment, accountability, and action
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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