IT Operations Specialist, Retool
$86.5-118.2k
The application layer for AI
Job no longer available
The application layer for AI
201-500 employees
Job no longer available
$86.5-118.2k
201-500 employees
Company mission
To create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 3+ years of IT experience in an enterprise environment
- Experience working at a fast-growing tech company
- Strong working knowledge of Okta, Jamf, Google Workspace, Zoom, and deploying software to endpoints on a large scale
- Hands-on experience with computer networking and connecting A/V hardware
- Outstanding interpersonal and communication skills
- A passion for working with internal customers
- Bonus points for strong working knowledge of Bash, Python, and Javascript
What the job involves
- We’re looking for the first member to build out the IT function in our New York office
- You would ensure our teams are set up to have fast and responsive internet, a great conference room experience, in addition to streamlined access to the best software and hardware available
- You would be responsible for answering and updating support tickets, providing onsite A/V support, integrating and maintaining apps in Okta, onboarding and maintaining new cloud-hosted and local software, as well as administering Meraki, Jamf, Zoom, and Google Workspace
- You’ll be working cross-functionally with our SF-based IT team, the EMEA office team, the Infrastructure, People, Workplace teams, and remote Retools worldwide to help them be successful
- Answer support tickets in our ticketing system
- Provide technical assistance and support related to computer systems, hardware, and software to all Retools
- Build up the Helpdesk function for Retool by improving metrics, ticket readability, and generating reports for management and leadership
- Integrate new software and security features and roll them out to Retools
- Administrate Okta, Jamf, Google Workspace, Meraki, Zoom, and help onboard many more IT-oriented tools as we grow
- Update and maintain detailed IT software and hardware documentation
- Troubleshoot A/V issues and develop solutions
- Update and maintain detailed external and internal A/V documentation
- Onboard and support employees, third-party vendors, and/or contractors
- Run onsite events for Retools, including occasional evening and morning events
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Founded in 2017, the company is now valued at over $3.6B. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.3m
Company benefits
- Your health: Our healthcare plans include flexible, competitive options for medical, vision, dental, life insurance, and disability benefits.
- Your fuel: Fully snack-stocked kitchens at every turn, with breakfast, lunch and dinner provided at our San Francisco and New York offices.
- Your growth: We provide a $1,200 annual stipend that can be utilized for all learning-related expenses, including books, conferences, classes, and more.
- Your family: Access to comprehensive family planning services, generous paid parental leave for new parents, and a remarkable $10,000 lifetime benefit towards fertility support.
- Your time: Flexible freedom for a healthier you: take the time off that you need, when you need it! Discover flexible PTO and our 4 week Work From Anywhere policy to rejuvenate on your time.
- Your sidekick: Bring your favorite sidekick to work and enjoy our dog-friendly offices!
- Your future: Plan for your future. We offer enrollment and matching up to 4% for our US-based employees.
- Your wellbeing: Enjoy a suite of perks and memberships that enable you to thrive both personally and professionally.
Company HQ
Mission District, San Francisco, CA
Leadership
David Hsu
(Founder & CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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