Senior Software Engineer, Ada

CA$129.3-171.5k

MongoDB

TypeScript

JavaScript

Python

Elasticsearch

Redis

Postgres

Azure

Senior and Expert level

Remote from Canada

AI customer service company

Open for applications

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Open for applications

CA$129.3-171.5k

MongoDB

TypeScript

JavaScript

Python

Elasticsearch

Redis

Postgres

Azure

Senior and Expert level

Remote from Canada

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
Experience designing, building, and maintaining APIs for external developers
Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

What the job involves

As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems
You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap
Execute on our ambitious product roadmap by creating and implementing technical designs
Active participant in levelling-up our current development practices
Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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