Senior Software Engineer, Ada

CA$129.3-171.5k

MongoDB
TypeScript
JavaScript
Python
Elasticsearch
Redis
Postgres
Azure
Senior and Expert level
Remote in Canada
Ada

Chatbot AI customer experience solution

Open for applications

Ada

Chatbot AI customer experience solution

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Open for applications

CA$129.3-171.5k

MongoDB
TypeScript
JavaScript
Python
Elasticsearch
Redis
Postgres
Azure
Senior and Expert level
Remote in Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Role

Who you are

  • 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
  • Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
  • Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
  • Experience designing, building, and maintaining APIs for external developers
  • Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
  • Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

What the job involves

  • As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems
  • You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap
  • Execute on our ambitious product roadmap by creating and implementing technical designs
  • Active participant in levelling-up our current development practices
  • Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
  • Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Share this job

View 14 more jobs at Ada

Insights

-29% employee growth in 12 months

Company

Company benefits

  • Generous stock option plan
  • Unlimited vacation
  • Wellness account
  • Extended health coverage
  • Dental/optical/travel insurance
  • Life insurance
  • Employee and family assistance plan
  • Flexible work schedule
  • Digital first, fully remote with WFH budget
  • In-house social worker
  • Paid parental leave for Canadian and U.S. residents
  • Development opportunities

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle