IT Engineer, Thunes

Salary not provided

+ Performance & company bonus

macOS

Windows

JIRA

Confluence

Slack

Google Workspace

Senior and Expert level

San Francisco Bay Area

Simplifying international payments

Be an early applicant

Simplifying international payments

201-500 employees

FintechB2BEnterprisePayments

Be an early applicant

Salary not provided

+ Performance & company bonus

macOS

Windows

JIRA

Confluence

Slack

Google Workspace

Senior and Expert level

San Francisco Bay Area

201-500 employees

FintechB2BEnterprisePayments

Company mission

To connect every corner of the world and make the global economy accessible to all.

Job

Company

Role

Who you are

Proven experience in equivalent role acquired in a fast-paced and international environment
Passion to deliver a world-class customer service experience
Experience with user support process (Jira & Confluence), MDM & Identity Provider Management (JumpCloud)
Extended experience in supporting both WinOS and MacOS computers & devices
Strong experience of corporate networking and security practices
Minimum 5 years of relevant experience
Fluent in English at professional working level

What the job involves

Provide day to day technical support to internal customers (internal end-users)
Document, track and monitor users’ problems to ensure swift resolution through common user request management systems (Jira Ticketing, Slack, etc.)
Administration of all different platforms (Google Workspace, Slack, Jira, etc..)
Install and configure computer hardware, software, networks and applications
Work with the team to create process, documentation and aim for global standardization to help streamline and speed up support
Enforce collaboration and shared practices with the rest of the I.T. team
Pro-actively monitor the status of office I.T. infrastructure, determine any issues or potential problems and recommend solutions
Ensure I.T. policies are adhered to at all times
Provide orientation and guidance to users on how to operate new software and computer equipment
Contribute to global I.T. initiatives with professional knowledge and local insights

Our take

The way we pay has changed considerably in recent years, but sending international payments online can still be time-consuming and overly complex. Thunes solves this problem by making cross-border payments quicker and easier.

Thunes allows businesses to process payments anywhere in the world, improving their revenue. The company has managed to differentiate itself from traditional payment platforms thanks to their flexibility, transparency and low cost. They have also avoided competing with payment giants such as PayPal, who they now number as a customer. Other clients include Uber, Deliveroo and Grab.

In 2023 Thunes opened offices in Beijing after entering the Chinese market in 2021. This coincides with $60 million in Series C funding that is going towards the expansion of Thunes into new markets via cross-border payments which, alongside China, include Latin America and the Middle East. This indicates a strengthened global reach for Thunes.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

7% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 7 rounds)

Apr 2025

$150m

SERIES D

Jul 2023

$12m

SERIES C

Total funding: $382m

Company benefits

Bonuses
Regular learning opportunities
Volunteering opportunities

Company HQ

Downtown Core, Singapore

Leadership

Peter de Caluwe

(Co-Founder & CEO)

Previously served as CEO of Ogone and as CEO of Payments at Naspers.

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