Customer Success Manager, Henry Schein One
CA$78-90k
2+ days a week in office
Helping dentists deliver care to patients
Job no longer available
Helping dentists deliver care to patients
1001+ employees
Job no longer available
CA$78-90k
2+ days a week in office
1001+ employees
Company mission
To shape the future of how millions of patients interact with their dental practice and solve tough, real-world problems by continuously innovating in the product space.
Role
Who you are
- 3+ years of experience in a Customer Success Management, Account Management or Customer Onboarding role
- Experience with large, complex Enterprise level customers
- Demonstrated experience with delivering on strategic customer relationship management though Business Reviews, metrics and KPIs
- Demonstrated expertise speaking to technology platforms and solutions
- Health Care or Higher Education industry experience is a strong preference and asset
What the job involves
- As a Customer Success Manager, you will be the cornerstone of our client relationships, ensuring our enterprise customers achieve their desired outcomes while maximizing the value they derive from our products and services
- You will develop a deep understanding of each client's business objectives, challenges, and key performance indicators, and collaborate closely with cross-functional teams to deliver tailored solutions and strategies
- Your proactive approach will involve conducting regular business reviews, providing ongoing value driven updates, and identifying opportunities for upselling and expansion
- By serving as a trusted advisor and advocate, you will foster long-term partnerships, drive customer satisfaction, and contribute to the growth and success of both our clients and our organization
- Be the guardians against churn. Proactively reach out to customers to ensure that solutions continuously meet their needs, identify at-risk customers, and own the plan to address and eliminate risks
- Establish yourself as the central point of contact post sale. Aim to be multi-threaded with contacts at every level to create broader and deeper relationships to solve complex business problems
- Drive overall contract values upwards through identifying, qualifying, and passing opportunities to the sales team
- Become our customers trusted business advisor by providing guidance as to how we can expand the use of our solutions through Executive Business Reviews
- Know intimately how our customers us our solutions to be an internal voice for the customer on all business and industry related problems
Our take
Henry Schein One creates software to improve the lives of dentists and their patients. The company was formed in 2018 as a joint venture between Henry Schein and Internet Brands and offers a range of software solutions designed to improve the efficiency and productivity of dental practices.
A Fortune 500 company, Henry Schein has over 1 million customers globally with over 300 solutions that improve operational success and clinical outcomes. Their solutions include the UK’s market-leading cloud-enabled practice management software, Dentally.
Recently the company has partnered with VideaHealth to introduce AI-enabled dental X-ray tools. Due to the surging impact of AI in recent years, Henry Schein One is committed to investing in AI solutions in order to provide greater value for dental practices and their patients.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Paid Parental Leave
- Short Term Disability
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Company HQ
American Fork, UT
Leadership
Brian Weatherly
(CEO)Previously President of International Practice Solutions at Henry Schein Inc and was CEO at Software of Excellence Int. Ltd.
Michael Lugassy
(Vice President & CFO)Previously Vice Preident and Interim CEO at Henry Schein, was a Senior Director at Verint Systems and was the Director of Finance at Arrow Electronics.
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