Manager of IT Facilities, Ro
$127.5-150k
More information about location
5 days a week in office (Romeoville, IL)
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$127.5-150k
More information about location
5 days a week in office (Romeoville, IL)
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- 7+ years of experience in IT operations or IT facility management, including support for complex, highly-available, onsite environments such as pharmacies, warehouses, or labs
- Strong knowledge of hardware lifecycle management, asset tracking, and inventory control
- Expertise in endpoint management (Intune for Windows, Jamf for macOS/iOS)
- Demonstrated leadership skills, including mentoring junior team members
- Proven history of IT automation experience (Python, Bash, Powershell, etc)
- A curiosity and fervor for new technologies and challenges
- Proficiency in managing IT environments within a regulated industry is a plus
- Strong problem-solving skills and the ability to work in a dynamic, fast-paced environment
- Kindness, and an ability to communicate to all levels of the organization
What the job involves
- As the Manager of IT Facilities, you will oversee the IT management of Ro’s flagship pharmacy location in Romeoville, IL and multiple US-based satellite pharmacies. This on-site, hands-on managerial role will encompass maintaining and improving IT infrastructure, ensuring hardware lifecycle management, overseeing break/fix maintenance, and managing asset inventory
- This role will also be expected to flex into new and diverse technologies, specifically in inventory, warehousing, production line and building access and automated controls
- You will also supervise an IT Technician and contribute to on-call and IT support functions as needed
- Manage onsite IT operations for our flagship pharmacy and multiple US-based facilities, ensuring efficient, secure and resilient infrastructure
- Own the health of the site’s technology infrastructure by proactively monitoring key performance indicators, maintaining dashboards, and reporting on trends, incidents, and opportunities for improvement
- Document and maintain detailed guidelines, processes, and procedures for facilities IT operations
- Oversee hardware lifecycle management, including procurement, deployment, maintenance, and decommissioning
- Lead break/fix maintenance and ensure swift resolution of issues to minimize downtime
- Maintain and monitor asset inventory systems to track and manage IT equipment effectively
- Assist with on-call rotations and pharmacy technology operations to ensure high availability of IT support
- Coordinate with vendors to optimize technology functionality and maintenance
- Collaborate with cross-functional teams, including Pharmacy Operations, Security Operations, GRC, and Facilities Management, to align IT initiatives with company goals and enterprise standards
Our take
Ro is a healthcare startup that connects patients directly to physicians, nurses, and pharmacists. The founders of Ro established the company because they felt that health insurance wasn’t working as it should, as the pooled cost of expensive treatments means that the price of individual doctor visits is inflated.
Ro’s primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Instead of having to travel to a doctor’s office, Ro customers can access a video conference with a physician on-demand, from the comfort of their own home.
In order to tap into the global medical market, which is worth over $4 trillion, Ro raised $150 million at a valuation of $7 billion in 2022. It has expanded to more health areas, such as skincare and mental health, and launched an online pharmacy. Despite this, a substantial number of layoffs in spring 2022 indicated that Ro's accelerated growth had caused problems with its internal organization. Having now narrowed its focus and spending more on less, Ro has streamlined its operations and looks to continue on a steady upward trajectory.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and USer Acqusition at kgb and as VP of Growth at BARK.
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