Business Analyst, Twilio
Routing
$103.8-144.2k
Salary dependent on location
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$103.8-144.2k
Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Experience from high analytical and real-time decisions industries is required, preferably in the global messaging industry
- Combined experience in leading quantitative, highly analytical products or projects for their customers
- Very organized, structured and detailed-driven mindset, with strong operational skills - ability to set action plans quickly with clear objectives
- High analytical mindset, with ability to manipulate large data sets to maximize market driven results and financial outcomes
- 5+ years of combined experience in Global Telecom, A2P Messaging industry, leading quantitative, highly analytical products or projects for their customers
- Ability to work with business and highly technical leaders, while influencing their understanding and building supportive partnerships
- Strong financial reporting and forecasting skills of key metrics with use of Tableau, Looker, SQL or similar business intelligence tools
- Energized by a dynamic, high-growth environment; resilient in the face of challenges
- Track record of making recommendations, not only executing against a pre-established roadmap
- Excellent verbal and written communication skills
- Bachelor’s Degree or equivalent years’ of experience
Desirable
- Ability to work a flexible schedule, including non-standard hours, to effectively manage the team located both in the US and ROW
- Deep experience working with telecom companies, including aggregators, carriers, or global communications platforms
- Software, SaaS, CPaas or PaaS experience
What the job involves
- This position is needed to support the Twilio Communications Business Unit
- As a Business Analyst - Routing you will be directly responsible for Twilio customers’ business outcomes by owning profitability through cost/quality performance optimization across all Twilio routing products
- This role is highly cross functional, with deep integration with product management, Supply/Demand Sales, and customers
- Foster achievement of/exceeding gross profit and revenue targets by optimizing cost/quality performance across the portfolio’s customers utilizing Twilio Routing products and various routing profiles
- You will develop, drive, and execute routing product strategies to deliver optimized margin and gross profit results. You will be accountable for the performance and take actions according to analysis outcomes
- You will analyze specific customer and GTM needs, including segmentation and performance criteria spanning large data sets and turn them into digestible financial models
- Cross functional collaboration - Professionalism, accountability, intraday responsiveness, problem solving skills focused on customer success and Revenue & GP improvements to Twilio. Thoughtfulness as to how we partner and engage with Supply, Product, and GTM to deliver best in class services to our customers
- Partner closely with Supply/Demand Sales to identify new opportunities to maximize performance and profitability
- Serve on a cross-functional account team with representatives from product, finance, rev ops, sales, messaging operations, and our delivery teams
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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