Partner Customer Success Manager, Vanta
$122-143k
Offers Equity
Automated compliance and security provider
Job no longer available
Automated compliance and security provider
501-1000 employees
Job no longer available
$122-143k
Offers Equity
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment
- Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs)
- Strong process builder who’s excited about helping stand up new workflows and systems
- Comfortable owning customer relationships end-to-end, even when delivery is through partners
- Empathy, business acumen, and clear communication skills—you can influence cross-functionally and externally
- Excitement to be scrappy, iterate quickly, and build something new from the ground up
What the job involves
- As Vanta’s Partner Customer Success Manager, you’ll play a key role in shaping what post-sales success looks like for our indirect customer base
- You’ll work with and through partners—resellers, MSPs, and other distribution channels—to drive adoption, engagement, and retention for customers that buy Vanta through our partner ecosystem
- You’ll own a growing book of 50–100 indirect customer accounts, collaborate cross-functionally with our Partner and Sales teams, and help build the foundation for how we scale partner success at Vanta
- Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible
- As Vanta’s Partner Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy
- Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels
- Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement
- Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience
- Collaborate with Partner Managers to develop shared success plans for key accounts
- Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale
- Identify and surface gaps in the post-sales partner experience and help shape what world-class Partner Success looks like at Vanta
- Influence the roadmap and product experience by advocating for partner-specific customer needs
- Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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