Forward Deployed Product Manager, Siena
Agents
Plus the opportunity for equity or stock grants
AI-powered customer service platform
Open for applications
AI-powered customer service platform
21-100 employees
Open for applications
Plus the opportunity for equity or stock grants
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- 5+ years in PM, solutions engineering, forward deployment, or technical account ownership
- AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks
- You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate
- You've lived the problems customers are trying to solve - you know what great CX looks like from the inside
- You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritise accordingly
- You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy
- You ship features, write docs, run demos, and measure what matters
- Remote - Canada, Latin America preferred
- The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite
- They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward
What the job involves
- As a Forward Deployed Product Manager, Agents, you're embedded directly with strategic accounts, owning their deployment outcomes end-to-end while feeding the insights back into the platform. You're the person on the ground who deploys agents, drives automation rates, and turns what you learn into product improvements that scale across every customer
- You're energised by the loop: deploy agents → drive outcomes → identify gaps → build platform improvements → repeat
- Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value
- Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits
- Work directly with enterprise CX leaders to design AI transformation roadmaps - and execute them
- Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next
- Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social
- Design evaluation systems: QA suites, automated testing, performance monitoring
- Run full launch cycles from internal testing to GA, including customer enablement
- Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities
Application process
- Deadline to Apply: June 14, 2026 at 4:00 PM GMT+1
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠The flexibility to work from anywhere
- 🌞 Flexible working hours
- đź’¸ Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- đź“– Growth stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Andrei Negrau
(Co-Founder & CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(Co-Founder & President)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
Share this job
View 5 more jobs at Siena