Senior Manager of People Operations, Clutch
Office located in Etobicoke, ON
Online used car retailer
Job no longer available
Online used car retailer
201-500 employees
Job no longer available
Office located in Etobicoke, ON
201-500 employees
Company mission
To deliver a delightful car-buying experience to Canadians.
Role
Who you are
- You are passionate about the entire employee experience from recruiting, onboarding, development, and offboarding
- You have a high standard for your work with an eye for detail and best practices without sacrificing speed
- Most of all, you believe in data-driven HR decisions and are able to pivot and come up with solutions based on garnered insights
- Bachelor’s degree in Human Resources Management, Business Administration, or a related field; or equivalent experience with a minimum of 6+ years as a People and Culture (HR) Business Partner or People and Culture (HR) Manager. Experience in manufacturing, warehousing, or distribution industries is highly desirable
- Demonstrated success in leading complex change management initiatives, including organizational design/structure, development and implementation of innovative People (HR) programs, and driving continuous improvement in People (HR) processes to support business goals
- Deep knowledge of provincial health and safety, employment, and human rights legislation, with a proven track record of ensuring compliance while fostering a safe, inclusive, and equitable workplace
- Strong interpersonal and leadership skills, with the ability to exercise sound judgment and adhere to ethical conduct in all aspects of employee relations, particularly in managing a diverse and dynamic workforce
- Proficient in balancing strategic vision with operational excellence, with exceptional prioritization, time management, and organizational skills to thrive in a fast-paced, evolving environment
- A collaborative team player who builds strong relationships at all levels, inspires trust, and influences positive outcomes across the organization
What the job involves
- At Clutch, you have the opportunity to work in an environment in which People Operations has a seat at the table and the business truly values strategic human resources partnership and results
- You are hungry to develop yourself as a well-rounded HR professional and understand the diverse demands of this particular function in a start-up setting
- You will touch upon all foundational areas of HR from talent acquisition, compensation and benefits, training and development, engagement and retention, workforce planning, HR compliance, workplace safety, and payroll administration, but you will also be given the exciting opportunity to zoom out to re-examine, formalize, and build Clutch’s HR practices from scratch
- This role is 100% on-site at our Etobicoke production facility as we transition to our new Mississauga facility
- Partner with senior leadership and the production team to design and implement full-cycle People (HR) programs, including onboarding, performance management, organizational design, compensation and benefits, learning and development, diversity and inclusion, and offboarding, ensuring alignment with Clutch’s operational and strategic goals
- Act as a trusted advisor to supervisors and managers by providing guidance on performance management, employee relations, health and safety, and team dynamics to cultivate a productive, engaged, and inclusive workplace culture
- Own and drive critical People (HR) metrics, such as employee engagement, regrettable turnover, absenteeism, and health and safety performance, leveraging insights to inform strategic decisions
- Lead health and safety compliance efforts, including the Joint Health and Safety Committee, employee training and education, incident investigations, return-to-work programs, and liaising with legislative bodies (e.g., Ministry of Labour and WSIB/WCB). Ensure a proactive and compliant approach to workplace health and safety
- Collaborate with Clutch’s management and cross-functional teams to align People (HR) strategies with broader business objectives, acting as a key partner in driving operational excellence and employee satisfaction
- Identify opportunities to improve processes and programs, championing innovative solutions to enhance organizational effectiveness and employee experience
- Mentor and coach managers to develop their leadership capabilities and support the growth of high-performing teams
Our take
Buying used cars is notoriously something of a minefield - but used car sales platform Clutch is making big strides to sweep away the risk. The marketplace lists certified vehicles for users to shops, and has home delivery, along with a full carfax, insurance, warranty, and optional financing.
The used car sales market has been undergoing something of a digital overhaul in recent years, with a flurry of used car marketplaces cropping up to offer similar services. Canada, however, remains relatively non-competitive compared with the U.S. and Europe. This means Clutch has the luxury of importing a tried-and-tested model into a relatively spacious market.
Clutch will, however, have to face off with close competitor Canada Drives. The two companies enjoy comparable levels of funding and are currently the top competitors in Canada’s used car market. With this market hotting up significantly, Clutch will need to tread carefully to ensure they come out on top.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2025
$36.9m
SERIES D
Jul 2024
$7.4m
LATE VC
Total funding: $139.9m
Company benefits
- Autonomy & ownership: Create your own path and own your work with some of the most talented and creative people in Canada
- Competitive pay + equity: Enjoy competitive pay from day one, with equity opportunities available for roles that shape our future
- Generous time off: From vacation time to parental leave, we believe that work-life harmony is key to a healthy work environment
- Health, dental & more: Your well-being matters. That's why we offer medical, dental, and wellness support to you and your loved ones
Company HQ
Downtown Yonge East, Toronto, ON
Leadership
Dan Park
(CEO)Prior to joining Clutch in 2019, Dan spent 3 years at Uber as a GM of Toronto and GM/Head of Uber Eats Canada.
Salary benchmarks
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