Software Engineer, Live Nation
CRM, Salesforce Marketing Cloud
Entertainment events promoter and producer
Job no longer available
Entertainment events promoter and producer
1001+ employees
Job no longer available
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Passionate and motivated
- Driven, with an entrepreneurial spirit
- Resourceful, innovative, forward thinking, organized and committed
- Demonstratable experience with Salesforce Marketing Cloud
- Experience in an operational support role
- Salesforce Marketing Cloud Email Specialist certification is desired
- Proficiency with building emails, including knowledge of Ampscript and an understanding of HTML, specifically for emails
- Competency with Server-side JavaScript
- A familiarity with the SFMC API is a plus
- Good RDBMS and SQL skills with proven experience of coding efficiently to manipulate large datasets
- Data modelling skills, both normalised and dimensional
- A familiarity with AWS and Databricks is strongly desired
- Excellent communication skills with an ability to clearly articulate with business users
- Excellent analytical and problem-solving ability
- Ability to understand and respond to user needs in rapidly changing environments
- Experience of process analysis and documentation through wireframes, diagrams, and workflows
- Clear and concise technical writing skills
- Experience in an e-commerce environment with strong understanding of email marketing
- Understanding and appreciation of application support; understanding how the product is used and where it meets and fails user and business requirements
- Ability to deliver technical workshops and presentations
- Passion and desire to learn modern technologies and promote potential advantages for the CRM stack
- Ideally educated to degree level or equivalent in a technical discipline and fluent in written/spoken English
What the job involves
- This is a fantastic opportunity to build your career in the exciting and innovative world of data, insight, and digital multi-channel CRM Marketing for a market leading international company
- You will be working as part of the LNE Marketing & Data team, taking the lead from the CRM Software Engineering Manager
- You will work on the analysis, development, implementation & support (3rd tier) of our multi-channel marketing solutions - delivering robust, easy to use and scalable tools to the Ticketmaster International (B2C & B2B) and Live Nation (B2C) businesses
- The team has a global scope, but your focus will be on markets outside of North America
- You will gain skills in transforming product requirements and user stories into software solutions that work for users, as well as working with and developing high scale data and CRM marketing tools, within a large organization
- You have an appetite for complex technical work and an eye for detail, checking that the solution as designed “does what it says on the tin.”
- This is an excellent opportunity to join a leading global entertainment company, working with international markets and their ticketing clients
- Our commitment to extending exceptional CRM marketing tools provides great scope and opportunity to significantly develop and grow your career
- Analysis and development of the Ticketmaster & Live Nation multi-channel marketing application stacks
- Manage operational requests and cases. Debug and resolve operational issues
- Contribute to the technical relationship with marketing vendors to ensure our needs and requirements are satisfied by their application portfolio and proactively direct, where appropriate, to ensure the best solution
- With support from senior team members, break down use cases and user stories created by Product Managers to technical tasks and ensure product functionality is delivered to agreed specification and collaborate with Project Managers to ensure delivery is within agreed timelines
- Where applicable, clearly communicate to stakeholders the various solutions available to meet requirements stating benefits and drawbacks
- Manage change to the platform and environment; understand the impact of the change on the business and how it would be best implemented
- Deliver scalable, performant, and secure enhancements to the product set and support the smooth delivery of these by working with and to company & security standards
- Ensure solutions are developed and tested to the agreed specifications and acceptance criteria
- Execute development within the SDLC for the CRM Marketing application stack
- Provide guidance on levels of UAT that need to be executed by users
- Performance monitoring, analysis, and recommendation of remedial options. Respond to and investigate monitoring alerts
- Ensure CRM operational processes, such as the rollout and on-going use of these tools, are robust, durable, and effective
- Provide environment management and monitor operations in working hours; out of standard hour’s 2nd tier technical support in case of exceptional issue / support for planned maintenance windows
- Be able and willing to flex on demand based upon business priorities
Salary benchmarks
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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