Director of Business Operations, Included Health
$209.8-296.4k
+ Equity + Performance-based bonus
Digital healthcare provider
Be an early applicant
Digital healthcare provider
1001+ employees
Be an early applicant
$209.8-296.4k
+ Equity + Performance-based bonus
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- 10+ years of experience in business operations, strategy, or management consulting
- Track record of driving strategic planning and operational rigor in high-growth, cross-functional environments
- Exceptional ability to drive results- organize chaos, bring clarity to ambiguity, and connect the dots across teams
- Strong communication skills and executive presence—you know how to influence without authority
- Systems mindset—you think in frameworks, but know when to tailor to fit the situation
What the job involves
- We're hiring a Director of Business Operations , reporting to the COO. This is a high-impact, high-visibility role at the center of how we plan, prioritize, and deliver on our most critical initiatives. If you're a former consultant or strategic operator who's ready to own outcomes from the passenger seat with the COO—this is your moment
- You'll partner with the executive team to shape annual priorities, translate strategy into actionable work, and ensure the entire organization is aligned and executing against what matters most. You will own the operating rhythm, discipline, and clarity that make those results possible
- As the founding member of this team, you will have a team 2-3 Business Operations Managers reporting directly to you. You will sit on COO staff, alongside our SVPs of Engineering, Product, Member Care, and CIO leader
- Strategic Planning & Execution: Build and lead our company-wide OKR and annual planning processes—ensuring teams are aligned, scoped, and resourced to deliver on key priorities
- Translate enterprise strategy into clear priorities, timelines, and measurable outcomes
- Partner closely with functional leaders to keep outcomes on track and adapt to real-world complexity
- Drive Cross-Functional Alignment: Serve as the embedded strategic partner for top initiatives—helping teams define goals, coordinate across workstreams, and resolve issues before they escalate
- Facilitate decision-making when tradeoffs arise across departments, ensuring leadership stays focused on the highest-value work
- Drive issue resolution, unblock dependencies, and ensure fast, informed decisions
- Scale How We Operate-Build repeatable frameworks and processes for how the company scopes, tracks, and reviews our most complex and important projects (tools, templates, dashboards, playbooks)
- Define a consistent approach to cross-functional execution that increases clarity and velocity without adding red tape
- Lead change management efforts when priorities shift, ensuring downstream impacts are managed and teams stay coordinated
- Act as the Operating "Control Tower": Monitor execution across our biggest priorities—surfacing risks, bottlenecks, and misalignment early
- Run forums and exec updates that keep stakeholders informed, accountable, and focused on results
- Drive a culture of transparency, urgency, and continuous improvement
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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