Client Implementation Specialist, Sage

• Excellent communication skills, experience training non-technical people, and on the fly problem-solving are critical to this role
• As the role will require extensive travel across the continental United States we also require candidates to be based within 45 minutes of a major airport for consideration
• This role is for a remote team member based in either CST, MST, or PST timezones only. Candidates outside of these timezones will not be considered for this position
• Must be based within 45 minutes of a major airport
• Bachelor’s Degree (or equivalent experience)
• Experience training and presenting both in a group setting and 1 on 1
• A strong communicator, both verbal and written, as this role requires communication with and often between the client, non-technical end users, and internal teams
• Technical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs
• Self-starter who is comfortable working autonomously and running their own projects from start to finish
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Enough patience and follow-through to root cause of issues
• Expectation to travel up to 15 days per month; travel will be across the continental US
• Experience managing multiple projects with varying timelines at once

Desirable

• As a Client Implementation Specialist, you will be providing on-the-ground training and support as we work to systematize our product delivery process
• This role is responsible for the onboarding of new clients including the organization, project management, and execution of the final deployment of our technology, culminating in a 1-2 day onsite or remote “go-live event” where the community transitions from its old nurse call system to Sage
• The role is responsible for ensuring successful launches at each community
• This is a client facing role on the Delivery team and requires internal partnership with the Hardware, Product, and Client Success teams
• This role will be based in either Central, Mountain, or Pacific timezones to create flexibility and balance of travel for our current NYC based team
• Onboarding new clients, communicating what Sage is, how it works, why it’s different
• Building relationships with key stakeholders at each community
• Identifying engaged users at each community who will become Sage advocates
• Lead in-person and remote staff and management training at the community, presenting the product both to groups and 1:1 to ensure staff members have proper training before implementation is complete
• Work with teammates to prepare each community for implementation, including distributing the system devices throughout the community or overseeing the distribution, helping the community understand the process for using Sage devices while on shift, and ensuring all devices work properly prior to Sage going live at the community
• Provide support and troubleshoot with Sage users and clients, as necessary
• Test and troubleshoot new features as you prepare to train communities and staff