Senior CRM Business System Analyst, TheGuarantors

• The ideal candidate will have the ability to build complex, technical workflows and will leverage HubSpot to ensure seamless integration and optimization of business processes between various departments, including Data, Product, Engineering, Sales, and Marketing
• Bachelor’s degree in Business Administration, Information Systems, or equivalent work experience in a related field
• A minimum of three years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes
• Proficiency in building and optimizing complex, technical HubSpot workflows, processes, and reports
• Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets
• Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions
• Exceptional organizational and time management skills
• Proven success in collaborating with diverse teams and managing multiple projects simultaneously

Desirable

• This role will report directly to the Director of Business Systems and requires a deep understanding of CRM systems, particularly HubSpot
• CRM and Workflow Expertise: Confidently manage our HubSpot CRM; design and implement sophisticated workflows to enhance business efficiency company-wide
• Cross-Functional Collaboration: Regularly interface with Data, Product, Sales, and Marketing teams to gather requirements and develop CRM-based technical solutions
• Data Quality and Sales Support: Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives
• Operational Process Improvement: Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions
• Project Management: Lead projects focused on the implementation, integration, and optimization of CRM systems, tracking progress from initiation to completion to ensure timely and successful delivery
• Training and Enablement: Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation