Senior Customer Success Manager, Deel

• You are a passionate business builder at heart
• You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business
• You are not afraid to get your hands dirty to deliver projects
• You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders
• Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team
• Minimum of 4+ years of relevant work experience as a CSM or as an Account Manager, in a start-up, scale up or in Fintech environment
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Desirable

• You’ll be the face and voice of Deel for our clients both internally and externally
• In this dynamic role, you’ll be responsible for building strategic customer relationships while converting those relationships into opportunities for long-term revenue growth
• You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues
• Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel
• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements