HR Manager, Live Nation
EMEA, Business Operations
Office located in Dale Street, Manchester
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
Office located in Dale Street, Manchester
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Proven track record in an HRBP capacity
- HR Management degree, or equivalent work experience
- HR Designation (or in progress) is considered an asset
- Solid understanding of UK/European employment law or ability to access and apply reliable resources
- Solutions-oriented approach
- Creative, out of the box thinker
- Optimistic outlook and attitude
- Entrepreneurial mindset highly valued
- Excellent verbal and written communication in English, additional languages considered beneficial, given our global matrix
- Demonstrated ability to work independently and operate in a highly resourceful capacity
- Proficiency in MS Office Suite tools such as Excel, PowerPoint, Word, etc
- Familiarity with HRIS system(s) such as Workday is considered an asset
- Up to 25% of travel may be required – frequency could be anywhere from bi-monthly to quarterly; however, this is subject to change based on the needs of the business
What the job involves
- Line Manager: VP, HR – Business Operations
- Contract Terms: Permanent, full time 40 hours a week
- The HR Business Operations Team supports the non-Tech Lines of Business (LOB) across the global Ticketmaster division and work closely across the Tech and Regional HRBP teams, along with the COE functions to deliver high impact and value add HR infrastructure and programming
- Our team drives strategic alignment on HR practices and programs to achieve business objectives while upholding Ticketmaster’s core values across the Fan Support; Support & Operations; Festivals & General Admissions, Sales Operations, North American Regional Sales, and all Corporate functional teams
- Working with teams, people managers and key internal stakeholders to help shape and implement effective people strategies and activities within each LOB and across the broader organization
- It is expected that this role develops a strong understanding of Ticketmaster’s organizational strategy, culture, vision, mission, values, and strategic objectives in order to support Leaders in achieving prioritized deliverables, ultimately aiding in Ticketmaster’s success
- The role’s primary function is to partner with the EMEA based leaders across their LOB/client alignment to develop creative solutions to mitigate challenges across their workforce
- This requires a solution oriented and highly resourceful approach from an individual who has a demonstrated track record of implementing HR best practices, leveraging integrated talent management and workforce planning strategies
- The complex nature of this role is in its cross-functional and regional positioning. While reporting into the functional alignment of the Business Operations team, it is expected that this person will collaborate and work closely with the HR team across EMEA, attending both teams’ meetings
- Partner with business leads on all aspects of talent management, organization design, role design, workforce planning, leadership development, and employee engagement
- Work closely with the hiring managers, finance business partners and Talent Acquisition, to establish and forecast people needs, establish staffing priorities, and manage related changes. Present quarterly roadmaps of TA requirements to HR Bus Ops Leadership
- Partner with regional EMEA HR team to facilitate cross-regional and cross-functional HR initiatives, ensuring global consistency with local relevance
- Actively participate in senior leadership (SLT) meetings to remain abreast of current and future priorities; challenges; and successes and contribute people-centric content to meeting agendas
- Provide guidance to Leaders on best practices related to organizational structure, design and fostering effective and inclusive environments for employees
- Monitor on-boarding processes for LOB new hires and partner with the Shared Services team to escalate as needed
- Identify and evaluate turnover and retention focus areas to mitigate voluntary attrition
- Analyze employee survey results and work with HR Bus Ops Leadership and the business team(s) to develop specific LOB strategies based on survey results and insights
- Partner across the HR Centers of Excellence (COEs) to design, facilitate and track programming linked to development plans (i.e. training and education)
- Coach people managers and employees on career development including the design of Development Plans
- Partner with people managers and appropriate COE(s) on Job Levelling exercises to ensure consistent and maintained levelling data integrity
- Take ownership and manage people data for dedicated client alignment
- Partner with the Compensation & Benefits COEs on ad hoc issues as well as formal cycles related to promotions, bonus plans, and salary increases, including employee compensation equity and positions in need of re-evaluation
- Oversee the delivery of each LOB’s performance management process and ultimately facilitate the change management of moving to a unified solution
- Partner with the Employee Experience COE on the implementation; execution and follow up of engagement surveys
- Provide guidance on the creation of job descriptions and job analysis
- Partner with Shared Services to ensure proper processing of employee status change requests and paperwork for relevant client alignment
- Oversee and provide guidance on policy adherence on LOA’s
- Ensure appropriate internal corporate teams as related to Benefits; Payroll; and IT are providing timely and thorough responses to employee inquiries
- Advocate and support use of Workday as a primary source of all HR Administration
- Partner with Equity COE on the implementation of Equity based initiatives and advocate for Equity within our organization
- Provide feedback and insight pertaining to specific LOB needs that may be impacted by newly proposed policies, systems and/or processes
- Conduct investigations of employee relations issues and resolve according to law, company policy and precedent, escalating to HR Bus Ops Leadership and/or Legal, as required
- Work in partnership with Business Leads on development and implementation of performance improvement plans as necessary, conflict resolution, up to and including terminations as appropriate
- Ensure compliance with and communicate highlights to wider team of any legal or regulatory changes pertaining to labor, wage and hour, and employment laws, including manager communication/training
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Barbican, London, UK
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
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