Site Reliability Engineering Manager, Cboe

• Bachelor’s degree (Master’s preferred) in Computer Science, Computer Engineering, Software Engineering, or a related discipline. Masters preferred
• Minimum 5 years of experience in a Technical/Operations role with an equivalent amount of focus in an SRE, DevOps, Software Engineering, Systems, Network, or Database Administration, related discipline
• Minimum 5 years of Linux experience required with solid understanding of key System Administration concepts
• Minimum 2 years of leadership experience or experience in a senior engineering role
• Excellent listening, written and verbal communications skills including the ability to explain complex technical concepts to non-technical stakeholders
• Must possess strong analytical, quantitative, and research skills.  Intellectually curious
• Ability to work well under pressure
• Excellent organizational and time management skills

Desirable

• The Site Reliability Engineering (“SRE”) Manager is responsible for oversight of Cboe Europe’s SRE function that provides for reliability, scalability, and performance of Cboe Europe’s critical infrastructure and services
• The SRE Manager also provides for follow the sun support of Cboe’s global trading platforms and services under the guidance of the Global SRE leader
• The Cboe SRE team is a highly skilled technical unit responsible for trading platform engineering, configuration management, implementation, capacity planning, performance tuning and analysis, troubleshooting, and process automation
• The team will employ a diverse set of skills ranging from software development to system, network, application, and database management in support of their responsibilities
• The SRE Manager and their team will provide technical support to the Cboe Trade Desk and Operations Support Center staff as needed
• They will work closely with Software Engineering, Systems Engineering, and Network Engineering teams to troubleshoot complex issues and coordinate and support platform configuration updates
• They will also collaborate with global leaders to define and implement SRE globally consistent best practices and strategies that align with and support the Cboe’s growth objectives
• Technical Leadership: Develop deep subject matter expertise for the Cboe Titanium trading platform to provide technical leadership, support, and operational oversight to sustain resiliency and high availability of critical business operations. Provide for guidance and oversight of team workload management efforts as business expectations and objectives are carefully prioritized and balanced against resource availability
• Operational Excellence: Provide support for initiatives that enhance the availability, scalability, and performance of Cboe infrastructure and services, minimizing downtime and service disruptions. Maximize efficient use of resources to meet Cboe’s business objectives. Collaborate with Cboe’s Global SRE leader to enhance policies and procedures that are supported by the SRE team (e.g., Capacity Planning and Change Management Policies & Procedures, Disaster Recovery Plans, …)
• Cross-Functional Collaboration: Work closely with Software Engineering, Infrastructure, Operations, Security, and Business teams to design and implement reliable and secure services
• Team Development: Build, mentor, and lead a high-performing, SRE team within the European region, fostering a culture of collaboration, continuous improvement, and technical innovation
• Incident Response and Learning Reviews: Lead the operational response and troubleshooting efforts for critical incidents, ensuring timely resolution. Drive root cause analysis efforts and implement long-term systemic improvements by executing on lessons learned through the Cboe Learning Review process. Ensure incident management records are descriptive, accurate, and that all regulatory and compliance reporting obligations are effectively met
• Automation & Efficiency: Spearhead automation efforts to improve operational workflows, reducing manual intervention and improving system uptime. Decompose workloads across team to maximize efficiency and make effective use of Jira for project/task management. Drive towards consistency in SRE practices globally to provide enhanced follow the sun support capabilities
• Capacity Planning: Drive timely implementation of capacity planning decisions avoiding the need of last-minute heroic efforts to avoid a capacity limiting issue. Support the budget planning process to ensure regional capacity budget is sufficient to cover annual infrastructure growth and performance needs. Participate in quarterly Capacity Planning meetings led by the SRE team, ensuring that any necessary follow-up is promptly addressed
• Monitoring & Analytics: Oversee the implementation of monitoring and alerting systems, ensuring proactive detection and resolution of issues before they impact customers or result in reportable compliance/regulatory issues
• Risk Management & Compliance: Ensure that all systems and processes supported by the SRE team meet or exceed regulatory, compliance, and security standards. Monitor disaster recovery and business continuity plans to ensure they are well-developed and regularly tested. Test all changes to systems and platform functionality prior deployment to production environments