Financial Support Analyst, Workday
Student Financials
$102.8-154.2k
Office located in Pleasanton, CA
Enterprise management cloud platform
Job no longer available
Enterprise management cloud platform
1001+ employees
Job no longer available
$102.8-154.2k
Office located in Pleasanton, CA
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- Are you passionate about delivering exceptional customer support tailored to the intricate needs of our Student Financial customers in higher education?
- Do you thrive on collaborating and problem-solving to ensure customers receive the assistance they need?
- We are seeking an individual with a deep understanding of financial aid operations, a knack for problem-solving, and a commitment to excellence
- If you have a passion for driving operational efficiency in a fast-paced and dynamic environment, we want to hear from you
- 2+ years of experience in an Accounting/Financial role with strong knowledge of General Ledger, Accounting, Business Assets and Budgets
- Previous experience resolving technical support issues
- Have a successful track record of managing multiple urgent priority issues concurrently
- Prior experience within a Student Financial Services Environment is a plus
- Bachelor's degree in Finance, Accounting or related field is a plus
- Basic understanding of financial aid processes and regulations, including federal and private student loans, grants, scholarships, and tuition assistance programs
What the job involves
- We have an exciting opportunity within the Workday Support team specifically focused on supporting our Student Financials customers
- This role goes beyond simply answering questions; it's about delving into complex issues and crafting innovative solutions to ensure timely and accurate delivery of financial aid services
- Manage a queue of Student cases, prioritizing issues based on severity and customer impact
- Solve complex problems, drive change, and implement solutions
- Handle sensitive escalated customer issues
- Work with Product Managers, QA and Development to highlight customer Student processing trends and identify areas for enhanced functionality and tools
- Maintain your knowledge of new functionality and compliance changes
- Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company
- Participate in our 24/7 global coverage plan
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
- 401k plan
- On-site health clinic (Pleasanton office)
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
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