Customer Success Engineer, Carto
Cloud computing platform for spatial data tools
Be an early applicant
Cloud computing platform for spatial data tools
201-500 employees
Be an early applicant
201-500 employees
Company mission
To spatially enable every data scientist, making them more productive and impactful within their companies.
Role
Who you are
- Our CSEs deliver value to customers addressing all kinds of challenges by successfully navigating organizational relationships and consistently being able to prove the value of CARTO. Confidence, curiosity, and drive to deliver results are key
- 4+ years of enterprise customer-facing technical Customer Success, Forward Deployed Engineer, Technical Account Management, or Solutions Engineering, with a strong technical foundation and business savvy
- Must have at least one of the following (ideally multiple): geospatial knowledge, technical background, professional experience working with SQL in data analytics
- Strong validated experience utilizing AI tools and workflows to maximize work output and decrease time to value for customers
- You're naturally consultative and love digging into how customers actually use a product to drive better outcomes
- The ability to speak confidently to C-level stakeholders
- The skills to lead technical conversations and directly address technical problems
- The ability to analyze data, leverage CARTO products and AI tools, and your technical skills to develop proofs-of-concept and advise on solutions
- The ability to translate complex technical messages into tangible action plans
- Experience detecting risk early, handling complex enterprise organizations and solving difficult problems
- Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software
- Passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers
- A strong combination of being both a team player and a detail oriented, self-starter
Desirable
- Technical knowledge on GIS tools and geospatial use-cases
- Basic knowledge of SQL, Python, HTML/CSS, and APIs
- Excellent communication skills. Additional languages like Spanish are a plus
- Experience working with a globally distributed team
What the job involves
- To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers
- Reporting To: Ian Fox
- Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform
- Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal)
- Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions
- Keep customer teams moving through clarity and follow-through
- Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO
- Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle
- Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.)
- Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals
Our take
Spatial analysis data is highly valuable to most industries, but making use of such data can be tough. If a business wants to make actionable insights based on this information, they generally must employ data scientists that specialize in location intelligence, a complicated role that is expensive to fund.
Carto provides a cloud-native location intelligence platform, facilitating the storage, enrichment, analysis and visualization of spatial analysis data, without the need to employ specialists. The company claims that its users can access 70% of location-related data that is currently not used to drive decision making, allowing them to gain an edge in a variety of markets including logistics, retail, fintech and healthcare.
Carto has taken a unique approach by recognizing the complications that come with interpreting first-hand spatial data, making it simpler for data scientists to visualize data without having expertise in the subject area. It continues to bolster its offering with new capabilities, such as AI agents to improve decision making.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$61m
SERIES C
Mar 2020
$1m
EARLY VC
Total funding: $97.8m
Company benefits
- Access to our employee stock options plan
- Private medical insurance
- Flexible work hours in a focused but casual environment at the center of Madrid
- A bright, comfortable office stocked with snacks, good coffee, and even a ping-pong table and cinema :)
Company HQ
Midtown South, New York, NY
Leadership
Javier de la Torre
(Founder & CEO/CSO)Experience as Founder and CEO of Vizzuality from 2008 to 2014. Director of Open Geospatial Consortium since 2021.
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