Marketplace Strategy & Operations Associate, Filevine
Digital Reporter Operations
$90-110k
Cloud-native case management software
Be an early applicant
Cloud-native case management software
501-1000 employees
Be an early applicant
$90-110k
501-1000 employees
Company mission
Building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Role
Who you are
- 2–4 years of experience in operations, community management, contractor support, or marketplace environments
- Proven ability to manage logistics and build efficient systems in fast-paced, high-growth settings
- Strong written communication skills with experience supporting users or communities across multiple platforms
- Proficient in tools like Google Sheets/Excel; familiarity with Slack, Intercom, or other support/community platforms
- Self-starter who thrives on solving problems, improving processes, and taking ownership
- Strong collaboration skills and the ability to communicate across cross-functional teams
- Bachelor’s degree or equivalent practical experience
What the job involves
- The Marketplace Operations team at Filevine is responsible for building and maintaining the systems, programs, and support that power our network of independent contractors (ICs)
- As the Marketplace Strategy & Operations Associate focused on Digital Reporter Operations & Community, you will be a key operator ensuring seamless event scheduling, contractor communications, and support systems
- You’ll also lead initiatives that foster engagement and retention among our Digital Reporter community, all while contributing to the overall efficiency and success of our marketplace
- Manage day-to-day scheduling and coordination for the Digital Reporter marketplace, ensuring jobs are covered and deadlines are met
- Serve as a primary point of contact for contractor support, responding to inquiries across email, helpdesk, and community forums
- Monitor and manage IC-facing platforms (Slack, forums) and maintain help center content to ensure accuracy and ease of use
- Build and execute community engagement and retention programs, including newsletters, virtual events, and proactive communications
- Support accurate and timely IC payment resolution, collaborating with internal teams as needed
- Identify and resolve operational inefficiencies by building scalable systems and documenting standard workflows
- Collaborate cross-functionally with quality, onboarding, and product teams to streamline IC experience and support continuous improvement
- Advocate for the IC perspective within internal conversations, using data and feedback to drive thoughtful improvements
Our take
As law firms contend with rising demand and a talent shortage, many have turned to Filevine’s all-in-one legal suite to improve efficiency, mitigate stress, and grow revenue. The company filled the void in the legal management enterprise SaaS market, becoming the largest independent, cloud-based management solution firm.
Over the last two years, Filevine has achieved substantial growth, showing a 198% increase in APR and maintaining a customer net retention rate of over 130%, signing 708 new customers in 2021 alone. The company also acquired contract management solution company Outlaw, growing its APR by 400%.
The company’s post-Series D funding (led by StepStone Group, Golub Capital, and Signal Peak Ventures) strategy has been successful in furthering its position as a market leader. Evidence of this in 2024 is its recognition from the Utah Fast50 as one of the fastest-growing US companies. Filevine is expanding by diving deeper into big law, insurance defence, corporate, governmental, and nonprofit legal counsel teams and building on its expertise in litigation and personal industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$108m
SERIES D
Jan 2022
$84.5m
SERIES C
Total funding: $425.6m
Company benefits
- Comprehensive Benefits Packages
- MacBook Air
- Open Office Working Environment
- Free Drinks & Snacks
- Ergonomic & Height Adjustable Workstations
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder)Received their Bachelor of Arts in Political Science and Government from Brigham Young University,
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