Strategy & Operations Associate, Filevine
$80-105k
Cloud-native case management software
Open for applications
Cloud-native case management software
501-1000 employees
Open for applications
$80-105k
501-1000 employees
Company mission
Building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Role
Who you are
- If you're passionate about operational efficiency and making an impact in a fast-paced gig marketplace, this role is for you!
- 2-5 years of operations experience, preferably within the tech or gig economy sector
- Proven track record of developing scalable systems and processes in fast-growth environments
- Skill in leveraging data and analytics to drive informed decision-making and optimize outcomes
- Strong ability to think strategically and understand broader business contexts
- Creative problem solver who’s not afraid of changes and starting new initiatives Outstanding communication and relationship-building skills
- Nice to have: Data analysis with SQL or similar, experience working with Independent Contractors and/or gig workers
What the job involves
- We are seeking a motivated operations associate with experience in the tech industry to help optimize our gig economy model for digital reporters
- This role focuses on capacity planning, onboarding systems, and creating streamlined processes that ensure a smooth experience for our digital reporters
- Your primary goal will be to help DBF deliver top-tier quality for our clients while improving the operational framework that supports the digital reporter workforce
- You will have the opportunity to experiment, A/B test, and take ownership of initiatives from concept to implementation, driving improvements that support both our rapid growth and retention strategies
- Capacity Planning: Model and forecast capacity to ensure our digital reporter workforce is well-prepared to meet growing client demand
- Create flexible, scalable processes that enable quick adaptation to business needs
- Onboarding Operations: Own the end-to-end operations of of digital reporting onboarding funnel, ensuring engagement during the process, quality throughout, and guided 1:1 support as needed
- Process Improvement: Create and A/B test operational guidelines to enhance digital reporter experience and performance. Continuously refine processes to meet evolving business needs
- Retention Strategy: Develop and implement strategies to ensure high retention and reduce churn among digital reporters
- Address issues proactively, gather and act on feedback, and maintain a culture that supports long-term commitment and satisfaction
- Collaboration and Communication: Work closely with internal teams, including product and engineering, to troubleshoot and suggest improvements
- Regional Expansion Strategy: Support the expansion of the digital reporter network into new regions by developing and executing strategic plans to ensure workforce readiness in these markets
Our take
As law firms contend with rising demand and a talent shortage, many have turned to Filevine’s all-in-one legal suite to improve efficiency, mitigate stress, and grow revenue. The company filled the void in the legal management enterprise SaaS market, becoming the largest independent, cloud-based management solution firm.
Over the last two years, Filevine has achieved substantial growth, showing a 198% increase in APR and maintaining a customer net retention rate of over 130%, signing 708 new customers in 2021 alone. The company also acquired contract management solution company Outlaw, growing its APR by 400%.
The company’s post-Series D funding (led by StepStone Group, Golub Capital, and Signal Peak Ventures) strategy has been successful in furthering its position as a market leader. Evidence of this in 2024 is its recognition from the Utah Fast50 as one of the fastest-growing US companies. Filevine is expanding by diving deeper into big law, insurance defence, corporate, governmental, and nonprofit legal counsel teams and building on its expertise in litigation and personal industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$400m
LATE VC
Apr 2022
$108m
SERIES D
Total funding: $825.6m
Company benefits
- Comprehensive Benefits Packages
- MacBook Air
- Open Office Working Environment
- Free Drinks & Snacks
- Ergonomic & Height Adjustable Workstations
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder)Received their Bachelor of Arts in Political Science and Government from Brigham Young University,
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