Strategy & Operations Associate, Filevine
$80-105k
Operating intelligence for modern legal practice
Job no longer available
Operating intelligence for modern legal practice
501-1000 employees
Job no longer available
$80-105k
501-1000 employees
Company mission
To change the way legal work gets done for law practitioners and their clients.
Role
Who you are
- If you're passionate about operational efficiency and making an impact in a fast-paced gig marketplace, this role is for you!
- 2-5 years of operations experience, preferably within the tech or gig economy sector
- Proven track record of developing scalable systems and processes in fast-growth environments
- Skill in leveraging data and analytics to drive informed decision-making and optimize outcomes
- Strong ability to think strategically and understand broader business contexts
- Creative problem solver who’s not afraid of changes and starting new initiatives Outstanding communication and relationship-building skills
- Nice to have: Data analysis with SQL or similar, experience working with Independent Contractors and/or gig workers
What the job involves
- We are seeking a motivated operations associate with experience in the tech industry to help optimize our gig economy model for digital reporters
- This role focuses on capacity planning, onboarding systems, and creating streamlined processes that ensure a smooth experience for our digital reporters
- Your primary goal will be to help DBF deliver top-tier quality for our clients while improving the operational framework that supports the digital reporter workforce
- You will have the opportunity to experiment, A/B test, and take ownership of initiatives from concept to implementation, driving improvements that support both our rapid growth and retention strategies
- Capacity Planning: Model and forecast capacity to ensure our digital reporter workforce is well-prepared to meet growing client demand
- Create flexible, scalable processes that enable quick adaptation to business needs
- Onboarding Operations: Own the end-to-end operations of of digital reporting onboarding funnel, ensuring engagement during the process, quality throughout, and guided 1:1 support as needed
- Process Improvement: Create and A/B test operational guidelines to enhance digital reporter experience and performance. Continuously refine processes to meet evolving business needs
- Retention Strategy: Develop and implement strategies to ensure high retention and reduce churn among digital reporters
- Address issues proactively, gather and act on feedback, and maintain a culture that supports long-term commitment and satisfaction
- Collaboration and Communication: Work closely with internal teams, including product and engineering, to troubleshoot and suggest improvements
- Regional Expansion Strategy: Support the expansion of the digital reporter network into new regions by developing and executing strategic plans to ensure workforce readiness in these markets
Our take
Law firms, corporate legal teams and government agencies are under increasing pressure to handle more work, more data and tighter timelines, all without increasing costs. As a result, demand is growing for legal technology that can automate routine tasks, organize complex information and also help laywers work faster and more accurately. AI has become a key part of this change, and today it's hard to find interest in legal tech that doesn't have AI at its core.
Filevine is a good example of how this shift is playing out, Founded in 2014, the company began as a software-as-a-service platform helping legal teams manage cases, documents, billing and payments in one place. Over time though, Filevine has expanded into what it now calls a Legal Operating Intelligence System, bringing intelligence into the full lifecycle of a legal matter. And in recent years, the focus has moved strongly toward AI, as most of the company's revenue comes from its AI products rather than from its original software.
This growth shows just how well its aligned with where the market is heading, and with $400M from major investors, it continues to expand its platform, adding AI tools that connect across legal workflows. By bringing together case management, depositions, contracts and drafting into a single system, Filevine has positioned itself as a central operating platform for modern legal teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$400m
LATE VC
Apr 2022
$108m
SERIES D
Total funding: $825.6m
Company benefits
- Medical, Dental, & Vision Insurance
- Competitive & Fair Pay
- Short & long-term disability
- Maternity & Paternity leave
- Centrally located open office in Sugar House
- Company swag that will make your friends envious
- Opportunity to make an impact on Day 1
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder & CEO)Ryan co-founded Filevine in 2014 and has served as the CEO since.
Share this job
View 32 more jobs at Filevine