Customer Service Representative, Splend
+ Performance bonus
5 days a week in office (Aldgate, London)
Car supplier & support for on-demand drivers
Open for applications
Car supplier & support for on-demand drivers
101-200 employees
Open for applications
+ Performance bonus
5 days a week in office (Aldgate, London)
101-200 employees
Company mission
To fundamentally change the way people own and operate a vehicle
Role
Who you are
- Demonstrated experience in a fast-paced customer service position. Exposure within a fast growing, scale up environment desirable
- Demonstrated natural problem-solving skills and a proactive approach to taking initiative
- Thrive in a dynamic, developing environment where change is a constant, demonstrating exceptional adaptability and flexibility
- Possess exceptional written and verbal communication skills, with the ability to clearly articulate ideas and effectively interact with diverse audiences
- Be tech-savvy and able to quickly learn new systems
- The ability to maintain a positive attitude when interacting with customers, even in challenging environments, while effectively compartmentalising and managing stress
What the job involves
- Rostered shifts between 6am and 12am Mon-Sun
- Our Customer Service Representative role will act as the first point of contact between Splend and our amazing Customers, with the overarching goal of providing exceptional support, and timely issue resolution
- Delivering an all-around, best in class customer service experience, consistently exceeding customer expectations
- Efficiently resolving customer issues, complaints, and inquiries achieving above average levels of customer satisfaction
- Strong conflict management skills to effectively de-escalate situations and deliver meaningful solutions
- Ensure that detailed notes are meticulously recorded in our CRM system after each interaction, demonstrating high attention to detail to maintain accurate and comprehensive customer records
- Proactively identify and anticipate customer needs, ensuring regulatory compliance and business governance standards are consistently met. This includes being accountable centrally for vehicle maintenance, damage and loss, and license and contract management
- Build strong, lasting relationships by consistently engaging with customers and going above and beyond to meet their needs, ensuring they feel valued and supported at every interaction
- Collaborate cross-functionally to meet and exceed personal and team qualitative and quantitative targets, driving overall success through teamwork and shared goals
Application process
- This role will require evening and weekend availability. When submitting your application please state the hours you're available to work from Monday - Sunday in the "additional information/cover letter" section
Salary benchmarks
Our take
Splend was launched with the intention of letting anyone generate an income by driving for Uber, even if they don't own a car. They now own thousands of vehicles across the world, which they rent to people so they can drive for ride-sharing companies.
Splend piggy-backed off the growth of ride-sharing companies, mainly Uber, which enabled it to attract significant investment. Even though the ride-sharing market is starting to wane in popularity, the industry is stilll filled with well-backed companies, and Splend has ridden this wave to becoming a self-sustaining company.
Splend has now moved on to explore other gig economy opportunities like food and parcel delivery, as well as shifting focus to electric and hybrid cars to support the green transition. Recently, it received a grant from the Clean Energy Financing Corporation (CEFC) that will be used to double the number of EVs in its fleet.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
24% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"At Splend, you'll find yourself immersed in all parts of the business meaning that you build a complete view of the business and how all departments..."
Funding (last 2 of 4 rounds)
Jun 2023
$12.5m
GRANT
Apr 2022
$93.4m
LATE VC
Total funding: $116.1m
Company benefits
- Private health insurance
- Performance-based bonuses
- 25 days annual leave (excl. bank holidays)
- An extra day off to celebrate your birthday
- Opportunity to participate in the employee share program
- Employee Assistance Program
- Health and Wellbeing allowance
Company values
- Humanity - Working hard to make life better for other people
- In-depth knowledge - Experts in our field, using knowledge to make good decisions
- Positivity - Making positivity the first step to facing any challenge
- Collaborative - Collaborating and sharing ideas, yet staying true to oneself
- Tenacity - Willingness and courage to roll up our sleeves and get stuck in
- Ambition - Ambitious leaders ready to define the future. Simple as that
Company HQ
Sydney, NSW
Articles
Leadership
Chris King
(CEO)Serial founder, who founded Smellgood.com.au, Ignition Music, and Ignition Hire.
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