Senior Client Success Manager, Cleerly
$172.5-189.8k
OTE
AI-powered heart disease diagnostics
Open for applications
AI-powered heart disease diagnostics
201-500 employees
Open for applications
$172.5-189.8k
OTE
201-500 employees
Company mission
To eliminate heart attacks by creating a new standard of care for the diagnosis of heart disease.
Role
Who you are
- The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success
- Bachelor’s degree; background in healthcare, life sciences, or business is preferred
- 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
- Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable
- Startup (Series A-C) experience preferred, not required
- Exceptional communication, interpersonal, and problem-solving skills
- Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
- Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
- Willingness to travel within the territory (up to 40%)
- Spanish speaking is a plus but not required
What the job involves
- Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion
- The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams
- By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives
- This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams
- Client Ownership & Relationship Management
- Serve as the primary point of contact for clients within the assigned territory
- Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
- Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
- Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction
- Onboarding & Adoption
- Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
- Drive initial and ongoing adoption through best practices, education, and alignment with client goals
- Client Health Monitoring
- Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
- Leverage internal data to provide strategic insights to clients and recommend workflow enhancements
- Retention & Growth
- Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
- Champion the voice of the customer internally, contributing feedback to product and service teams
- Cross-Functional Collaboration
- Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
- Support pilots and product rollouts specific to your territory’s client base
Application process
- By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP
Our take
Traditional heart disease evaluation methods, such as a coronary angiogram, can be invasive - a catheter is threaded through the arm or leg to reach the heart, where it injects dye into its arteries so X-ray images can capture how blood flows through the vessels.
Though serious complications from the procedure are rare, they potentially include injury to the artery, an allergic reaction or kidney damage from the dye, as well as heart attack or stroke. This is a problem that Cleerly is trying to solve by measuring this plaque through AI-powered imaging which analyzes non-invasive coronary CT scans.
The company's continued success and growth, marked by recent funding, reflect the immense potential of its AI-driven imaging technology. With strong financial backing, the company is well-positioned to revolutionize heart disease screening and expand its market reach. As Cleerly moves closer to gaining full regulatory approval and broader coverage, its innovative approach to early detection could be a transformative impact on healthcare, making it an exciting company to watch in coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
102% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2024
$106m
SERIES C
Jul 2022
$223m
SERIES C
Total funding: $417.8m
Company benefits
- Comprehensive benefits package to support your health, growth, and work-life balance
- Choose from a variety of medical, dental, and vision plans that suit your needs
- We also offer an Employee Assistance Program (EAP)
- Flexible self-managed PTO
- Company holidays, including the week between Christmas Eve & New Year's Day, so you can recharge
- 401K with company match
- Generous parental leave
- Monthly stipends for WiFi/Internet and wellness
- Support your professional growth with annual stipends for learning and development
- Home office support
Company HQ
Central Business District, Denver, CO
Leadership
Dr. James Min
(Founder & CEO)Former Professor of Radiology and Medicine in Cardiology at Weill Cornell Medical College and the New York-Presbyterian Hospital. Former Director of the Dalio Institute of Cardiovascular Imaging.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 11 more jobs at Cleerly