Partner Success Manager, Zoom

• 5+ years of experience in Customer Success, Partner Management, or Account Management
• Proven track record of driving retention, expansion, and customer adoption outcomes
• Experience working with channel partners, resellers, or managed service providers
• Strong analytical skills with the ability to interpret customer health data and usage metrics
• Excellent communication and relationship-building skills across internal and external stakeholders
• Ability to train, coach, and enable partner teams on tools and best practices

Desirable

• Zoom is seeking a strategic and partner-focused Partner Success Manager to drive partner-led customer success outcomes across our ecosystem
• In this role, you will work closely with assigned strategic partners to ensure their customers achieve maximum value from Zoom's platform, resulting in high retention, expansion, and adoption rates
• You will be the primary success liaison between Zoom and our partner organizations, enabling them with the tools, training, playbooks, and insights needed to deliver world-class customer experiences at scale
• You'll establish clear success plans and onboarding pathways for partner delivery of Adoption & Renewal best practices
• Collaborate with partner teams to define mutual success criteria and outcomes
• Ensure partners are equipped to deliver consistent, high-quality customer experiences from day one
• Monitor usage trends and customer health signals across partner-managed accounts
• Drive product activation and engagement through AI tooling and Zoom product-specific lifecycle playbooks
• Identify at-risk customers early and enable partners to take proactive action
• Collaborate with partner Customer Success teams to reduce churn and mitigate risks
• Develop and implement transferable churn initiatives and knowledge transfer programs to enable partners with scalable retention strategies
• Identify and support expansion opportunities within the partner customer base
• Provide strategic guidance on upsell, cross-sell, and renewal motions
• Train partners on Zoom CS tooling (e.g., PARi) and customer health dashboards
• Ensure visibility into customer telemetry, usage data, and proactive risk management signals
• Deliver ongoing enablement on product updates, best practices, and success frameworks
• Integrate partner teams with Zoom Sales, Renewals, and Global Customer Success organizations
• Drive alignment on customer outcomes, messaging, and go-to-market strategy
• Advocate for partner needs internally and champion scalable partner success programs

• End Date: February 28, 2026 (4 days left to apply)