Senior Customer Insights Analyst, Fullscript
CA$90-115k
+ Stock options
More information about location
Digital health platform
Be an early applicant
Digital health platform
501-1000 employees
Be an early applicant
CA$90-115k
+ Stock options
More information about location
501-1000 employees
Company mission
Fullscript's mission is to help people get better.
Role
Who you are
- 8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy
- Strong SQL skills and hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools
- Proven ability to use data to influence business decisions, not just produce reports
- Strong analytical judgment, including the ability to interpret messy or incomplete data in context
- Experience connecting qualitative and quantitative signals to uncover root causes and business impact
- Excellent executive communication and stakeholder management skills
- High autonomy, strong ownership, and the ability to define what should be analyzed, not just how
Desirable
- Experience in healthcare technology, digital health, SaaS, marketplaces, e-commerce, or regulated environments
- Experience building or evolving a voice-of-customer program
- Experience analyzing unstructured feedback, support tickets, call transcripts, surveys, or product comments
- Experience using AI-assisted analysis for text synthesis, clustering, anomaly detection, or workflow automation
- Familiarity with experimentation, causal inference, cohort analysis, segmentation, or predictive modeling
- Experience influencing product roadmaps, CX strategy, or operational planning through insights
What the job involves
- Fullscript is looking for a Senior Customer Insights Analyst who can turn complex customer data into business insight that shapes CX strategy, product decisions, and operational priorities
- In this role, you’ll work across support data, product behavior, customer feedback, and voice-of-customer signals to identify what is working, what is breaking, and where Fullscript should focus next
- This is not a dashboard role. You’ll define what needs to be understood, translate ambiguous problems into structured analysis, and deliver clear recommendations to senior leaders
- Reporting to the VP, Customer Experience, you’ll partner closely with Product, Data, Engineering, Support, and Operations to turn customer insight into action
- Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows
- Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues
- Translate ambiguous business questions into structured analysis, clear findings, and recommended actions
- Work directly with modern data warehouses
- Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction
- Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations
- Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs
Our take
Canadian-based Fullscript is a digital health platform that helps over 70,000 practitioners build positive patient relationships to deliver better patient care.
The platform enables users to prescribe and manage the use of the best healthcare supplements and offers access to over 20,000 practitioner-grade products from hundreds of brands. This enables practitioners to design fully personalised plans for their patients.
The company has raised impressive funding since its conception, which has been invested into expanding its business across North America. It's developing more tools to serve its customers, aided through partnerships with a growing list of brands.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$240m
LATE VC
May 2019
$25m
SERIES B
Total funding: $273.1m
Company benefits
- Reach your wellness goals with our benefits plan, discount on practitioner-grade supplements, and company-wide health and wellness programs
- Our dedicated DEIB Council ensures we advocate for equality and encourage positive change within ourselves and the community. We value the unique qualities and perspectives of our team
- You choose your own office with our Wherever You Work Well approach. Whether that’s in-person or at home, teams aren’t defined by geography. Output, not location, is our success metric so we also offer a flexible approach to your working hours, vacation, and personal days
- We empower each other to grow with lunch and learns, lean in circles, show-and-tells, and more. Everyone has something to learn and something to teach so we pride ourselves on growing as a team
- We're not just a company — we're a community. Team lunches, weekly town halls, birthdays, parties, and clubs are an essential part of our community and culture
- The health of our people relies on the health of our planet. We are certified carbon-neutral, taking our first big step in creating a more sustainable future
Company HQ
Centretown, Ottawa, ON
Leadership
Kyle Braatz
(Co-Founder & CEO)Previously co-founded Simply Story Videos and founded Typically Canadian Group. Served as CRO for Scotiabank.
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