Solutions Engineer, Thinkific

$82.8-103.5k

Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint ($124,200) are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. Plus equity and bonuses and an Employee Share Purchase Plan

CSS

HTML

JavaScript

Salesforce

Junior and Mid level

Remote from Canada, US

Online course creation platform

Be an early applicant

Online course creation platform

201-500 employees

B2BEducationMarketingContentSaaSCommunityMedia

Be an early applicant

$82.8-103.5k

CSS

HTML

JavaScript

Salesforce

Junior and Mid level

Remote from Canada, US

201-500 employees

B2BEducationMarketingContentSaaSCommunityMedia

Company mission

To make it simple for entrepreneurs and established businesses – our Creator Educators - to scale and generate revenue by teaching what they know.

Job

Company

Role

Who you are

Has 2+ years of experience in a technical consulting or pre-sales solutions engineering role in a SaaS organization
Can quickly gain an understanding of prospects’ unique challenges, needs, and processes and has the ability to use that knowledge to advise the Sales process and find solutions for these buyers
Experience designing scalable technical solutions for customers across both pre-sales and post-sales engagements, enabling teams and clients to operate more independently and efficiently
Is familiar with web APIs , webhooks, Single Sign On (SSO), and client-side development with JavaScript, HTML, and CSS
Exhibits strong problem solving skills—you can easily weave together all the technical pieces to accomplish complex setups and workflows
Possesses experience reviewing and submitting requests for proposals (RFPs)
Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business
If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply!

Desirable

Comfort performing product demos or demonstrating highly technical products
Strong knowledge of privacy and security compliance
Hands on experience working with web solutions
Experience with any of our integrations (like Brillium Exams, Direct Infusionsoft, Direct ActiveCampaign, etc.) and experience with Salesforce

What the job involves

Do you love working cross-functionally and finding creative technical solutions for top-tier customers? We’re looking for a Solutions Engineer to join us at Thinkific
As a Solutions Engineer, you will report into our Solutions Engineer Team Lead and serve as both a trusted advisor and product expert, helping prospects and customers realize maximum value from our platform
You will support the pre-sales process through technical discovery, solution design, and product demonstrations, partnering closely with Sales to showcase how Thinkific solves customer needs
You will also collaborate with Customer Success post-sale to provide technical guidance on implementations, integrations, and platform customization, ensuring customers are set up for long-term success
Your work will span technical discovery, solution design, and enablement, driving growth for both our customers and Thinkific
Your goal will be to drive measurable customer outcomes for our customer and teams. Here’s how you’ll accomplish this:
Act as the technical expert in sales cycles (new business & expansion), supporting revenue-generating opportunities through consultative solutioning and platform expertise
Work with the Customer Success team to solve problems by providing product expertise in customers’ initial setup and early implementation stages
Partner with prospects and customers to gain a deep understanding of their business challenges, technical requirements, and success criteria
Design and recommend customized solutions leveraging Thinkific’s API, webhooks, SSO, themes, integrations, and apps ecosystem
Deliver tailored product demos, workshops, and training sessions for clients and internal teams, and maintain technical resources for internal teams
Respond to technical assessments such as RFPs, vendor due diligence, and security questionnaires
Serve as the voice of the customer by providing structured feedback and feature requests to Product and Engineering teams

Our take

As the world becomes increasingly globalised, the competition for jobs is fiercer than ever. Whilst traditional educational institutions are failing to deliver the skills of tomorrow, Thinkific provides a way for the new wave of instructors to meet this educational demand, with its all-in-one course creation platform.

Course creators on Thinkific have unparalleled ownership over their content and courses, whilst also having access to a suite of tools to help operate, promote, and monetise those courses. Its customisation tools also mean creators can create a strong brand for their knowledge business, with a range of integrations ensuring Thinkific remains a one-stop shop for all their needs.

Its latest updates enhance its capabilities for building engaging customer education programs. New features like advanced customisation and CORM integration offer users powerful tools for creating interactive and personalised learning experiences. With continuous innovations, Thinkific remains dedicated to supporting course creators and enterprises, providing them with the flexibility and resources needed to excel in the competitive educational market.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

-20% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (2.5)

Company

Funding (2 rounds)

Sep 2020

$22m

EARLY VC

Nov 2019

$2.4m

EARLY VC

Total funding: $24.4m

Company benefits

Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific

Company HQ

Strathcona, Vancouver, BC

Leadership

Greg Smith

(Co-Founder & CEO)

Spent 3 years working as a Lawyer before co-founding Moving Media Group, working as the Director of Sales. They now hold the position of CEO at Alpha Score Seminars, as well as being Co-Founder and CEO at Thinkific.

Miranda Lievers

(Co-Founder & Advisor)

Spent 7 years at Telus in progressive leadership roles launching high-speed internet across Canada. Co-founded Blue Olive Photography Inc. before co-founding Thinkific.

Matt Smith

(Co-Founder & Board Member)

Over a decade of experience in Product, Technology and Growth roles. Founded Alpha Score Seminars before working as CTO of Healthism. Previously worked as CTO of Thinkific before launching successful Instagram-scheduling software startup, Later.com. Returned to Thinkific in 2021 as CSO.

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