Senior Platform Software Engineer, Braze
Employee Stock Purchase Plans available
Customer engagement platform
Open for applications
Customer engagement platform
1001+ employees
Open for applications
Employee Stock Purchase Plans available
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- 5+ years of full-stack development experience
- You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations
- Have an urge to collaborate, document, and deliver quickly
- Collaborating across the global remote teams, often working asynchronously
- Document everything so you don't need to learn the same thing (or plan the same work) twice
- Delivering fast to delight our customers–even internal ones
- Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
- Have a desire to solve everyday challenges facing software engineers and automate their toil away
- Have an excellent ability to manage multiple tasks and expectations at once
- Experienced in working on large-scale API-driven systems
- Experienced in application and systems observability
- Experience in building/automating Kubernetes-based operators/custom resources
What the job involves
- Platform Software Engineers (PSWEs) are responsible for building, maintaining, and evolving our internal infrastructure as a service platform
- Platform engineers are software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide
- We specialize in moving expertise in deploying and operating infrastructure from people to software –whether it be database provisioning and upgrades, Kafka topic management, or some more specific interest in high-scale data or distributed systems
- Defining and implementing IaaS productions that will help them build and deploy quicker
- Make monitoring and alerting alerts on symptoms and not on outages
- Ensure that Braze meets our strict enterprise-grade SLAs with customers
- Develop Braze’s internal Infrastructure as a Service platform (IaaS):
- Develop, implement, and maintain the software services that provide custom infrastructure services
- Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management
- Reduce operational pain and improve the day-to-day workflow of Braze’s engineering teams by building automation into our IaaS platform
- Manage incidents:
- Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
- Use your on-call shift to prevent incidents from ever happening
- Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc
Salary benchmarks
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt its placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too
- Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement
- Remote Availability: Braze fosters an environment that harmonizes the needs of the business and the needs of its employees
- Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
- Developing robust methods to track and measure representation data across different intersectionalities
- Expanding our presence at affinity events, including conferences, meet-ups and in-house gatherings
- Enhancing our manager training program to incorporate DEI-specific training within the curriculum
- Integrating DEI concepts into existing training, including new hire onboarding
- Launched a company-wide mentorship initiative, which aims to cultivate a richer employee experience and foster a sense of community throughout our workforce
- Enhancing recruiting efforts and manager training to embed inclusivity in our business processes
- Supporting 10 employee resource groups (ERGs) that represent diverse affinity groups and interests
- Organized the ERG Lead Summit, which facilitates the exchange of experiences, insights, and best practices among ERG Leaders
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