Network Coordinator (Network Operations Manager), Osprey Charging Network
Permanent, Full-time
£34-38k
Hybrid
3-5 days a week in office (Cannon Street, London)
EV charging network
Posted today
EV charging network
21-100 employees
Posted today
£34-38k
Hybrid
3-5 days a week in office (Cannon Street, London)
21-100 employees
Company mission
To revolutionise the EV charging experience.
Role
Who you are
- Experience in network operations, customer support ticketing, or technical troubleshooting welcomed.
- Experience working across multiple teams such as customer services, operations and marketing.
- Knowledge in Salesforce or other Client Relationship Management tools (CRM) is a plus.
Desirable
- Experience working with charge point management systems or IoT platforms is an advantage but not a requirement.
What the job involves
- This role combines technical problem-solving, stakeholder management, and data-driven decision-making to enhance operational efficiency and improve customer experience.
- Incident Triage & Resolution – Manage inbound tickets from the customer helpline and proactively monitor the network for issues, ensuring efficient triaging and resolution.
- Payment Platform Oversight – Manage payment provider platforms to support troubleshooting and resolution of payment-related issues.
- Stakeholder & Service Partner Coordination – Lead conversations with external stakeholders and service partners to ensure charger repairs are completed in line with agreed SLAs.
- Network Tracking / Optimisation - Drive continuous improvement & efficiency in maintenance projects across all charger hardware. Including holistic cost tracking/budgeting.
- Charger Commissioning – Support and in time, oversee and lead charger commissioning visits for all new chargers on the Osprey network, including setup for various charger manufacturers and associated equipment (e.g., payment terminals). Full training will be provided.
- Charge Point Management System – Collaborate with Data, Tech, and Product teams on Iris (Osprey’s Charge Point Management System) improvement projects while engaging with key charger manufacturer stakeholders.
- KPI & Reporting Responsibilities – supporting network operations priorities while observing KPIs, reports, and tracking critical metrics such as uptime, call centre performance, and vandalism/cable theft reports.
- Salesforce & CRM Integration – Contribute to continuous improvement projects surrounding Salesforce and oversee how Osprey systems integrate with external stakeholder CRM systems.
Salary benchmarks
Our take
Sales of new petrol and diesel cars in the UK will end by 2030 according to the government. That’s a rapidly impending deadline and a fantastic tailwind for electric vehicle companies. One of those companies is the rapid EV charging point network - Osprey.
Osprey, formerly Engenie, is determined to provide the public charging infrastructure that the UK will desperately need. By focusing on delivering an easy-to-use, reliable and well-located product, the company has built an impressive reputation in the industry.
That reputation is also creating a positive engine for growth. The company is strategically pursuing partnerships with corporations operating large EV fleets such as British Gas,, who’s 9000 vehicle engineer-driven fleet relies on Osprey’s recently developed charger management platform.
The biggest challenge for the company continues to be the stellar competition it faces in the market from major operators like Tesla and InstaVolt. However, with both immense overall market growth and strong positioning amongst corporate clients, Osprey will feel there is more than enough growth potential for its network.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2022
$24.5m
SERIES D
Jul 2019
$47.6m
SERIES C
Total funding: $74.2m
Company benefits
- Competitive salary
- Equity share programme
- 25 days annual leave
- Hybrid Working
- Private Medical Insurance (after the successful completion of probation)
- Salary Sacrifice Schemes including EV, cycle to work, nursery, SIPP etc
- Season Ticket Loans, Tech Loans
- Flexible Bank Holidays
- Learning and Development Opportunities
Company HQ
City of London, London, UK
Leadership
Ian Johnston
(CEO)Previously at Temporis Developments, where they were Head of Operations and then Chief Operating Officer for over seven years, responsible for the delivery of the UK’s largest portfolio of Feed-in Tariff wind farm projects. Prior to Temporis, Ian was Retail Operations Manager for Volkswagen for four years, responsible for managing the performance, development and franchise relationship of 14 franchised Volkswagen retailers.
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