Technical Support Engineer, Thunes
+ Performance & company bonus
Simplifying international payments
Open for applications
Simplifying international payments
201-500 employees
Open for applications
+ Performance & company bonus
201-500 employees
Company mission
To connect every corner of the world and make the global economy accessible to all.
Role
Who you are
- Knowledge in data manipulation using SQL queries and file handling
- Ability to read and comprehend code (e.g., for troubleshooting and understanding system logic)
- Familiarity with API concepts and usage for integration and troubleshooting
- Experience with SFTP protocols
- Knowledge of Jira for issue tracking and project management
- Basic understanding of financial concepts, settlements, and reconciliation processes
- Proven ability to analyze and investigate complex technical issues, implementing effective detection and resolution strategies
- Strong capacity to dive into intricate business problems and translate them into technical investigations
- A track record of setting up and utilizing monitoring indicators to ensure system health and performance
- Ability to precisely define needs for control mechanisms, industrialization, and automation
- Exceptional organizational skills with the ability to set up and maintain systematic follow-up processes for controlled elements (e.g., reporting, spreadsheets)
- Demonstrate flexibility and a proactive approach to evolving needs and a rapidly changing FinTech environment
- Excellent communication skills, both written and verbal, for interacting with partners and internal teams (implied from Zendesk interactions)
What the job involves
- Based in our vibrant Barcelona office, you will report directly to the TechOps Team Lead, becoming a vital part of a team dedicated to ensuring the stability, performance, and integrity of our global payment platform
- This position offers an exciting opportunity to operate on an international stage, collaborating with household names in the FinTech space, and contribute to a rapidly growing company that is genuinely impacting lives in both developed and emerging markets
- Our TechOps team plays a critical role in maintaining the integrity and performance of our platform. We serve as the key escalation point for L1 and NOC teams, adept at monitoring, detecting, and resolving complex daily operational issues that impact our partners
- Furthermore, we provide essential support to our engineering teams, helping them to effectively detect and solve highly complex technical challenges
- Beyond immediate troubleshooting, we are strategically focused on analyzing recurring problems to develop and implement robust long-term solutions and automations, continually enhancing the stability and efficiency of our systems
- Will investigate discrepancies on treasury team that are related with technical roots
- Proactively monitor the integrity and health of our payment platform, overseeing various batches and processes
- Identify and track issues detected through monitoring, analyze recurring problems, and propose long-term systemic solutions and automation opportunities to enhance platform robustness
- Provide timely and effective technical support to partners via the Zendesk platform, addressing daily operational inquiries and challenges. "
Our take
The way we pay has changed considerably in recent years, but sending international payments online can still be time-consuming and overly complex. Thunes solves this problem by making cross-border payments quicker and easier.
Thunes allows businesses to process payments anywhere in the world, improving their revenue. The company has managed to differentiate itself from traditional payment platforms thanks to their flexibility, transparency and low cost. They have also avoided competing with payment giants such as PayPal, who they now number as a customer. Other clients include Uber, Deliveroo and Grab.
In 2023 Thunes opened offices in Beijing after entering the Chinese market in 2021. This coincides with $60 million in Series C funding that is going towards the expansion of Thunes into new markets via cross-border payments which, alongside China, include Latin America and the Middle East. This indicates a strengthened global reach for Thunes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2025
$150m
SERIES D
Jul 2023
$12m
SERIES C
Total funding: $382m
Company benefits
- Bonuses
- Regular learning opportunities
- Volunteering opportunities
Company HQ
Downtown Core, Singapore
Leadership
Peter de Caluwe
(CEO & Executive Chairman)Previously served as CEO of Ogone and as CEO of Payments at Naspers.
Salary benchmarks
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