Client Success Manager, Selfbook
$75-85k
Payments software for hotels
Open for applications
Payments software for hotels
21-100 employees
Open for applications
$75-85k
21-100 employees
Company mission
To supercharge direct bookings, increase conversions, and eliminate chargeback disputes for hotels, by offering the most intuitive payment experience for guests.
Role
Who you are
- Our ideal candidate is organized, efficient, and has the ability to work in a fast-paced environment where priorities are constantly shifting
- If you are passionate about tech, travel, and teamwork, this role is for you!
- You have of 3–5+ years of experience in customer success, account management, onboarding, or implementation roles, preferably in B2B SaaS or hospitality tech
- You have at least 1 year of hands-on experience in implementation or project management, with a proven track record of successfully managing timelines, stakeholders, and deliverables
- You possess strong project management skills and can effectively juggle multiple priorities across clients at different stagesYou are proactive, resourceful, and thrive in a fast-paced, evolving environment
- You’re an excellent communicator with strong interpersonal skills and a high level of professionalism
- You have a technical aptitude and are comfortable discussing platform functionality and integrations with both technical and non-technical stakeholders
- You’re confident leading meetings, presenting to executives, and driving alignment across internal and external teams
- You have experience using tools such as Salesforce, Notion, Sisense, and Google Analytics is a plus
What the job involves
- The company bringing hotel bookings into the 21st century, Selfbook is looking for an Executive Assistant to support our Co-founder & CTO
- By joining our team, you will have the opportunity to grow the family of world-class hotels using Selfbook to simplify their payment and booking systems
- Your job will be to provide day-to-day support to the Co-founder & CTO of the company
- This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality
- Lead and manage new client implementations from kick-off to go-live, ensuring all timelines, expectations, and milestones are clearly communicated and met
- Manage customer support tickets, troubleshoot issues, and collaborate with internal teams to ensure timely and effective resolution
- Serve as a trusted advisor and advocate for clients by building strong, long-lasting relationships through regular communication, proactive problem-solving, and strategic guidance that aligns with their goals and Selfbook’s offerings
- Monitor key account metrics and platform usage to ensure clients are achieving value and identifying opportunities for deeper engagement
- Collaborate with cross-functional teams to ensure the successful delivery of client requirements and the continuous improvement of internal processes and playbooks
- Act as the point of escalation during implementation and post-launch phases, addressing issues with urgency and professionalism
- Track client activity and communication in systems such as Salesforce to maintain transparency and alignment across stakeholders
Our take
Slick, minimal-click payments interfaces like Apple Pay have become the norm in most industries. However, the hospitality industry, especially independent properties, are lagging behind in this respect and losing out to online travel agents and large aggregators as a result. Selfbook is changing that by providing payments software that enables more seamless booking flow, merchandising, and one-click payments for hotels.
Until now, Selfbook has been focused on boutique or independent hotels or small groups that would represent anywhere from 5-25 properties. But now company is in a position to serve larger chains through partnerships with more established fintech providers.
The difficulty for Selfbook will be upgrading an industry that is characterised by the use of inefficient, analogue systems which do not easily allow modern integrations. Overcoming these hurdles will guarantee the long-term value of Selfbook as a company.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Oct 2021
$25m
SERIES A
Total funding: $40m
Company HQ
Tribeca, New York, NY
Leadership
Ilyas Djeddou
(Co-Founder & CTO)Worked at Unilever in Mobile payments from 2015 to 2017. Also worked as CTO for SIXAGENCY.
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