Senior Executive IT Service Engineer, Zoox
$140-168k
+ Amazon Restricted Stock Units & Zoox Stock Appreciation Rights
More information about location
5 days a week in office (Foster City, CA)
Autonomous vehicle technology
Be an early applicant
Autonomous vehicle technology
1001+ employees
Be an early applicant
$140-168k
+ Amazon Restricted Stock Units & Zoox Stock Appreciation Rights
More information about location
5 days a week in office (Foster City, CA)
1001+ employees
Company mission
To reimagine transportation from the ground up.
Role
Who you are
- This role is for you if you have a passion for providing exceptional customer service, extreme attention to detail, and can effectively communicate highly technical ideas. Most importantly, you must have a genuine passion for the Zoox mission
- 8 years of experience in a customer facing IT Support role, with at least 5 years of experience supporting executives
- Proven ability to thrive under pressure, particularly resolving time-sensitive issues in front of groups of executives
- Exceptional organizational and communication skills, with the ability to work effectively with technical and non-technical stakeholders
- A commitment to excellence, with an extreme focus on customer satisfaction, responsiveness, and attention to detail
- Proficient in troubleshooting macOS, iOS, and Windows
- Ability to provide support for meetings in the early evenings on a weekly basis
Desirable
- Experience with livestream production, troubleshooting conference room hardware, or other audio visual equipment
- Experience administering Google Workspace, Zoom, or other enterprise collaboration tooling
- Experience using ServiceNow to manage work and define/track KPIs
What the job involves
- We’re looking for a Senior Executive IT Service Engineer to join our team to provide exceptional white-glove support to our executive office
- In this role, you will enable our executives by solving technical challenges, and through a commitment to excellence, build strong partnerships with teams across Zoox
- You will also drive operational excellence by partnering with our IT Services & Support leadership to up-level the support experience for everyone at Zoox
- Provide white-glove IT support for the executive team at Zoox, ensuring the highest quality of service
- Promptly respond to executives and their assistants, including after hours on-call, via text, phone, email, or Slack
- Support executive assistants in the planning and execution of weekly, quarterly, and annual executive meetings or events
- Partner with other IT teams to quickly resolve technical issues, and where necessary implementing preventative measures
- Coordinate with the Audio Visual team to ensure the highest quality meeting or event experience for our executives
- Define and maintain processes and playbooks to drive service consistency and swift failover to a contingency procedure
- Provide regular updates to both executive and IT leadership on reported issues, projects, or other work completed
Our take
Zoox, a self-driving vehicle company, was founded to make personal transportation safer and more enjoyable for all. It has aimed to achieve this goal by creating a new mode of driverless transportation, thus eradicating the safety and logistical issues that come with human drivers.
It revealed its custom vehicle design in December 2020, showcasing something different from just a car without a driver. Uniquely, all four wheels are independent of one another, and the vehicles have no front or back, making them more agile than a standard car. Zoox claims that it is different from other industry players because it has created an entire driverless ecosystem, including the vehicle itself, allowing it to have more control.
The company is fast becoming a major player in an industry that is predicted to be worth $2 trillion by 2030. Electric motors are highly desirable, particularly in an urban environment, as governments look for ways to reduce emissions and improve air quality. Zoox is aiming to play a vital role in this evolution towards more sustainable urban mobility. Amazon acquired the company in 2020 and, despite a general downturn in the sector through 2022, is building a Zoox factory and budgeting $1 billion per year for future development and production.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2019
$200m
CONVERTIBLE
Jul 2018
$500m
SERIES B
Total funding: $1.2bn
Company benefits
- Paid parental leave
- Affinity groups and sports clubs
- Work from home opportunities
- Health insurance
- Our crew’s health and happiness is our first priority. We offer comprehensive health and mental health support, a wellbeing program, and unlimited and flexible paid time away
- We invest in our crew—and their families—for the long term. That includes generous family planning support, caregiver support, and strong cash compensation with great equity upside
- We look after our crew when they’re in the office too. Our famous food program is a great example, featuring a daily changing menu of local and sustainable dishes
- There’s a busy calendar of social events at Zoox, with more sports teams than you can count. And, of course, playing with robots is an important part of the job description
Company values
- WE'RE DOING ONE THING THAT WILL CHANGE EVERYTHING: Safer, cleaner, more enjoyable mobility—for everyone. One product and one mission, bringing us together and driving us forward.
- IT’S BIGGER THAN ANY OF US: Collaboration isn’t just something we talk about. It’s the only way we get this done. It takes trust, humility, and openness. And it means we pull together like no other team
- ONE ZOOX, ONE CREW: Zoox is an inclusive, diverse, supportive community. One where we celebrate together, face challenges together, and grow stronger together. And where we work hard to ensure no one is left out and everyone is part of the story.
- EVERY DAY IS A MILESTONE: From each line of code to each mile on the road, everything we do is another step forward in our mission. We ask questions, tackle problems head-on, and celebrate the progress we’re making
Company HQ
Vintage Park, Foster City, CA
Articles
Leadership
Aicha Evans
(CEO, not founder)Having studied at the George Washington University, Aicha started her career with 2 years in Engineering at Skyworks before joining Intel, where she spent over 11 years. She left her role as Corporate Strategy Officer in February 2019 to join Zoox as CEO.
Jesse Levinson
(CTO)Prior to co-founding Zoox, completed a Computer Science PhD at Stanford University. Also created Pro HDR, a million+ selling mobile photography app.
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