Senior Customer Success Engineer, Tines
West & Central
+ Equity
More information about location
No-code automation for security teams
Open for applications
No-code automation for security teams
201-500 employees
Open for applications
+ Equity
More information about location
201-500 employees
Company mission
Our mission is to make the lives of security and operations teams on the frontlines easier.
Role
Who you are
- A successful candidate will be passionate about helping customers automate repetitive tasks without having to write any code
- 8+ years of experience supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
- Experience with application deployment using Docker, Fargate, Kubernetes or similar technologies
- A passion for becoming an expert in a software solution like Tines
- Curiosity to learn new technologies from both a Tines and customer perspective
- Experience reading API docs and using an API to connect tools
- Experience scoping and delivering professional services, or similar engagements
- A degree in computer science and/or experience with programming or scripting languages
- Experience in enterprise security tools is a bonus, but not required
- Passionate about supporting customers and helping them automate their repetitive and manual workflows
What the job involves
- As a key member of our global Customer Success organization, the Senior Customer Success Engineer acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization and how to use Tines to realize that value
- Your role will allow you to work closely alongside customers as they onboard and expand their use cases of Tines, and deliver production ready Stories as part of our professional services offering
- You will also assist the team and customers on some of the more complex scenarios and environments
- You will partner with our Customer Success Management and Project Management Teams to ensure our clients are meeting their success criteria for the platform
- Our CSE's work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs
- This role reports to the Tines CSE Leader, U.S. who is based in PST
- Design and Develop Automation Stories in Tines connecting tools together using their APIs
- Work closely with customers while they onboard, grow, and expand their usage of the platform
- Deliver and support Professional Services engagements with our Project Management Team to increase rapid adoption among our customers
- Educate customers on best practices in process automation and optimization
- Partner with Customer Success Managers to review the health of customers and develop success plans for your accounts
- Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
- Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
- Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
- Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc
- As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them
Our take
Burn-out among security analysts is a real and present challenge to many enterprises. Tines's automation platform solves this problem by automating outdated, slow and complex manual security processes.
Tines was founded by two highly experienced security engineers, and this has allowed the company to maintain a laser-sharp focus on solving cyber security's biggest challenges. Their solutions save security teams valuable time and energy, allowing them to focus on more business-critical tasks. Tines now serves an impressive range of clients, including OpenTable and Box.
In a relatively short space of time, Tines has proven itself to be a market leader. Having raised $55 million in Series B extension funding in 2022, the company has the means to consolidate its position and is investing in wider adoption by global enterprises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2024
$50m
SERIES B
Oct 2022
$55m
SERIES B
Total funding: $146.1m
Company benefits
- Competitive salary
- Startup equity & extended exercise window
- Matching retirement plans
- Home office setup
- Private healthcare plans
- 25 days annual leave
- Extra company holidays
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
Company values
- Deliver solutions: Fear, uncertainty, and doubt (FUD) is a counterproductive sales tactic used by many vendors that forces security teams to be on high-alert for unnecessarily draining periods. We speak candidly about the threats facing organizations and build features to help address them.
- Customer-centric: We measure our success through our customers’ success and seek to establish personal, long-term relationships. We deliver the highest level of support possible and will continue to make this a priority, even as we grow.
- Fuel innovation: Our greatest opportunities are yet to come. We’ll only inspire experimental thinking by staying agile and finding new problems to solve. As users of our own platform, we’re our own toughest critics. Above all else, we’re immensely proud of what we’re building.
Company HQ
Dublin, Ireland
Articles
Leadership
Eoin Hinchy
(CEO)Was a Senior Information Security Engineer at eBay, and Senior Director of Cyber Security at DocuSign.
Thomas Kinsella
(CCO)Was an IT Security & Forensics Specialist at Deloitte, and Lead eCrime Investigator at eBay. Worked as Senior Director of Security Operations at DocuSign.
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