Product Operations Associate, Pulley
$80-100k
Plus equity
Construction permitting platform
Open for applications
Construction permitting platform
21-100 employees
Open for applications
$80-100k
Plus equity
21-100 employees
Company mission
Pulley is on a mission to help project teams break ground faster.
Role
Who you are
- Ideal candidates should have a baseline of technical expertise and have a strong sense of prioritization managing several projects
- 2-3 years experience in Product Operations or 4-5 years experience as a CSM or Implementation Specialist
- Strong operational and project management skills, with experience in managing multiple tasks and projects simultaneously
- Ability to work effectively in cross-functional teams and influence stakeholders at all levels
- Comfortable solving ambiguous problems and seeking simple solutions
Desirable
- Baseline understanding of and experience with SQL
What the job involves
- We’re looking for a Product Operations Associate to configure customer-facing workflows and manage user feedback
- This role will report to the Head of Product
- Liaise between internal teams, work with operations and engineering to triage short term product issues and influence long term OKRs and roadmap
- Gather and synthesize customer feedback on new product initiatives to inform the Engineering and Design teams
- Monitor and escalate operational risks across product operations, proactively identifying opportunities for process improvements
- Document and train internal teams on new feature releases, communicate product updates to customers
- Use no-code tools to build customer-facing experiences and process automations
Our take
Getting a permit to develop a property can be a painfully long process, regardless of whether it is a small extension or a completely new build. Archaic communication workflows make the process unnecessarily slow, and a lack of a transparent permitting system often leaves developers in the dark regarding the permitting progress for months.
Pulley provides construction permitting software for property developers and homeowners, allowing them to plan, apply for a permit, submit it to city reviewers, and track progress within the same platform. The platform allows users to search an address to understand the exact permits required, with every project member having access to a progress timeline to maintain transparency and solidify deadlines.
Whilst the company will face challenges due to the conservative nature of paperwork-based construction permits, Pulley shows great potential to overcome them by focussing on making the job easier for everyone. Through this approach, the company aims to reduce permitting time, make jobs more efficient for city reviewers, and provide new opportunities for permit providers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jun 2022
$4.4m
SEED
Total funding: $4.4m
Company HQ
South Park, San Francisco, CA
Leadership
Charlie Jacobson
(Co-founder)Software Engineer and Product Manager for eero from 2016 to 2020. Experience as Product Manager for Amazon and Oasis Labs from 2019 to 2021.
Salary benchmarks
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