Product Manager, Brilliant Earth
AI Initiatives
Sustainable and inclusive fine jewelry
Open for applications
Sustainable and inclusive fine jewelry
501-1000 employees
Open for applications
501-1000 employees
Company mission
To cultivate a more transparent, sustainable, compassionate & inclusive jewelry industry.
Role
Who you are
- Bachelor's degree in Business, Technology, or related field
- 5+ years of product management experience with at least 2 years focused on AI/ML products
- Proven track record of successfully delivering complex, cross-functional technology initiatives
- Strong understanding of AI/ML capabilities including natural language processing, computer vision, predictive analytics, and automation workflows
- Experience working with business stakeholders to identify and prioritize digital transformation opportunities
- Excellent communication skills with ability to translate technical concepts for non-technical audiences
- Proficiency in product management tools (Jira, Confluence, Roadmapping tools)
- Experience with AI platforms and tools
- Demonstrable ability to build custom agents and MCP tools
- Background in jewelry, luxury goods, or sustainability-focused businesses
- Technical background or ability to work closely with data science and engineering teams
- Experience with agile development methodologies and user-centered design principles
- Knowledge of data privacy regulations and ethical AI practices
- Experience in e-commerce, retail, or consumer goods industries preferred
What the job involves
- We are seeking an experienced Product Owner to lead AI transformation initiatives across Brilliant Earth's business operations
- This strategic role will drive the integration of AI-powered workflows throughout our organization, working closely with cross-functional teams to identify opportunities, define requirements, and deliver solutions that enhance our business and customer experience
- Develop and maintain the product roadmap for AI initiatives across all business lines including e-commerce, operations & supply chain, sales, customer service, marketing, and HR
- Identify high-impact opportunities where AI can transform existing workflows and create new capabilities
- Partner with executive leadership to align AI initiatives with company strategic objectives and mission
- Work directly with business stakeholders across most departments to turn pain points into AI-enabled solutions & capabilities
- Translate business needs into clear product requirements and user stories for AI solutions
- Facilitate workshops and discovery sessions to uncover automation and optimization opportunities
- Own the product backlog for AI projects, prioritizing features based on business impact and technical feasibility
- Lead, steer, and champion the implementation and success of BE's custom-built unified agentic AI platform & framework
- Define acceptance criteria and success metrics for AI-powered features and workflows
- Partner with engineering teams to ensure successful delivery of AI solutions
- Conduct user acceptance testing and gather feedback to iterate on AI implementations
- Serve as the primary liaison between business teams and technology teams for AI initiatives
- Communicate project status, timelines, and outcomes to stakeholders at all levels
- Manage expectations and provide regular updates on AI transformation progress
Our take
Brilliant Earth has been working since 2005 to provide luxury, ethically sourced jewellery direct to consumers. The company specializes in diamonds from Canada, Botswana and Russia, and successfully went public in 2021.
Sourcing conflict-free gemstones is an increasing priority in jewelry purchasing, especially for Brilliant Earth’s predominantly Millennial and Gen Z customer base. This may prove interesting terrain to navigate: whilst these generations are more inclined towards eCommerce, high-end jewelry shoppers have proven resistant to shopping online. So Brilliant Earth may need to maintain its brick-and-mortar showrooms.
Scaling up their online presence, however, may help them net a good share of what continues to be a highly fragmented market. Much may depend going forward on how far luxury jewelry customers are willing to make the digital switch in their purchasing habits. With companies like Signet Jewelers reporting substantial boosts in eCommerce sales, there may yet be an appetite for it, and Brilliant Earth's IPO in 2021 has helped it gain wider recognition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match
- Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year
- Disability and Life insurance. 100% employer-paid
- Pre-Tax Commuter Benefits
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling
- Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering
Company HQ
Financial District, San Francisco, CA
Leadership
Beth Gerstein
(Co-Founder & CEO)They worked as an Associate at Booz Allen & Hamilton, and then studied for an MBA at Stanford.
Eric Grossberg
(Co-Founder & Executive Chair)They are a Harvard and Stanford Business School graduate who started out as a Business Analyst at McKinsey. They initially served as Brilliant Earth's co-CEO.
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