Principal Product Manager, Toast
Toast IQ
$155-248k
Our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible)
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$155-248k
Our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible)
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 6+ years of product management experience, ideally in GTM and commercialization of new products, 0-to-1 products, startups, AI/ML, or monetized B2B/B2C products
- Strong technical fluency; comfortable with APIs, data, and personalization frameworks
- Experience with LLMs, experimentation, personalization, or automation technologies is a plus
- Skilled at building cross-functional alignment across engineering, ML, GTM, and partnerships
- Strong ability to balance customer value with monetization strategy
- Excellent written and verbal communication skills
Desirable
- Experience with 3P partnerships or personalization ecosystems
- Hospitality, operations, or B2B SaaS background
- Familiarity with customer communities or usage-driven adoption programs
What the job involves
- As the Principal Product Manager for Toast IQ, you’ll help own new experiments and features for Toast’s new AI assistant offering. You’ll shape how we package, test, and scale advanced capabilities while driving clear customer value
- You’ll partner closely with engineering, design, data science, go-to-market, and third-party partners to define the future of AI-powered insights at Toast. If you thrive in zero-to-one product building and care about how operators discover and use intelligence tools, this role is for you
- Build advanced AI experiences – Lead development of differentiated intelligence features that enhance operator productivity and decision-making
- Enhance personalization and automation – Scale tailored experiences and actionable insights that adapt to each operator’s unique business
- Drive customer engagement and adoption – Highlight value through in-product experiences and community-driven proof points
- Partner cross-functionally – Collaborate with ML, Product, PLG, GTM, and Design teams to deliver premium, high-impact experiences
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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