Senior Fintech Operations Manager, Jobber
Salary not provided
+Stock options
Salesforce
Zendesk
JIRA
Asana
Senior level
Remote in Canada, US
Job tracking & customer management
Open for applications
Job tracking & customer management
501-1000 employees
B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile
Open for applications
Salary not provided
+Stock options
Salesforce
Zendesk
JIRA
Asana
Senior level
Remote in Canada, US
501-1000 employees
B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Jobber is looking for a dynamic and experienced Senior Fintech Operations Manager to lead our fintech operations team, working closely with our payment processor, Stripe
- We’re seeking a self-starter and strong leader who can identify what needs to be done and take ownership of driving results in a fast-paced, evolving fintech environment
- You are a strong communicator who is energized by solving complex problems and have a genuine passion for fintech. You’re a stickler for making things happen especially when you see opportunities for improvement
- Bachelor’s degree in a relevant field (e.g., Business, Finance, Operations, etc.) is required
- Advanced certifications or degrees add bonus points
- Experience with Stripe is highly preferred
- Proven experience leading teams in a fast-paced fintech environment is required
- Strong familiarity with ACH payments, card payments, and fintech payment operations
- Strong familiarity with operational tools like Jira, Asana, Zendesk, Salesforce etc
- Proven abilities in building policy, process and systems from the ground up, creating class-leading operational environments
- Strong attention to detail and ability to manage complex cross functional payment operations
- Solid grasp of data, analytics, and accounting principles
- Ability to work effectively with numbers and handle reconciliation tasks with accuracy
- Strong ability to create and then expand operations reporting and metrics
- Experience in project management and vendor relationship management are bonus points
What the job involves
- We’re looking for a Senior Fintech Operations Manager to be part of our fintech operations team
- You’ll report to the Senior Director of Fintech Operations and collaborate with senior leadership, including the VP of Fintech and the Director of Fintech Products
- Flexibility and the ability to thrive in ambiguity are key, as the fintech space is constantly changing, and we’re looking for someone who can adapt and lead through that change
- This role is critical in managing our payment operations, ensuring regulatory compliance, and supporting Jobber’s growth by optimizing and streamlining operational processes
- This is a rare opportunity to build and scale a fintech operations team from the ground up as we continue to grow
- Manage Fintech Operations:
- Lead and oversee all aspects of fintech operations, ensuring the smooth execution of payment processes, from initiation to completion. This includes managing payment workflows, ensuring transaction accuracy, and optimizing operational efficiency
- You'll be responsible for defining and implementing strategies to streamline payment operations, identifying gaps, and improving performance, all while maintaining a high standard of service across payment platforms like Stripe
- Reconciliation:
- Ensure that all transactions are fully reconciled to reflect accurate financial data. This involves overseeing the reconciliation of payments, fees, and refunds
- You will also ensure that all transactions and records meet the requirements for SOC 1 compliance, guaranteeing transparency and traceability within the entire transaction lifecycle
- Regulatory Compliance support:
- Manage operations of the compliance function, working closely with legal teams, and ensuring adherence to industry regulations such as KYC (Know Your Customer), and PCI DSS (Payment Card Industry Data Security Standard)
- You will also manage the implementation of new Canadian regulations like the Retail Payment Activities Act (RPAA), ensuring that all payment processes remain compliant with evolving global and regional regulatory requirements
- Payment Processing Obligations:
- Oversee the execution and management of various payment processing obligations, including but not limited to handling 1099Ks, managing escheatment processes, addressing garnishments, and responding to lien notifications
- You will ensure all tax and financial reporting obligations related to payment processing are met accurately and in a timely manner
- Issue and Incident Management:
- Manage the resolution of all operational issues related to payment processing, covering a wide range of fintech challenges such as failed refund processing, transaction limits monitoring, card reader issues, and issues related to Stripe Capital and Wisetack loans
- You will take the lead in incident management, ensuring rapid response to emergencies or operational disruptions, with the goal of minimizing downtime and resolving issues efficiently
- This role will be instrumental in freeing up engineering and product teams from incident management, allowing them to focus on core product development
- Product Support:
- Collaborate with product teams to support the rollout of new products and features. In the early stages of product launches, manual operational support may be required until automation is fully developed
- You will work closely with the teams to ensure new products are successfully launched and supported operationally, enabling the product managers to focus on strategic initiatives
- Vendor Management:
- Overseeing or supporting relationships with third-party vendors involved in payment processing, such as Stripe, ensuring service level agreements (SLAs) are met, addressing performance issues, and optimizing vendor services to align with operational goals
- You will help negotiate contracts, monitor vendor performance, and manage ongoing relationships to ensure Jobber's fintech operations remain seamless and efficient
- Fintech Project Management:
- Lead and execute operational projects, particularly those that involve fintech process improvements, system upgrades, or the integration of new payment technologies
- As a senior leader, you will ensure that projects are executed on time, within scope, and in alignment with strategic business goals. You will also manage cross-functional teams and stakeholders, ensuring clear communication and alignment throughout the project lifecycle
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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