Senior Manager of Strategic Initiatives, GoFundMe
$185-278k
+ Equity
Social fundraising platform
Be an early applicant
Social fundraising platform
1001+ employees
Be an early applicant
$185-278k
+ Equity
1001+ employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- Bring 8+ years of experience in enterprise program leadership, strategic initiatives, business operations, enterprise transformation, strategy consulting, compliance or regulatory program management, or a related field
- Have operated at the Senior Manager level or as a senior individual contributor with meaningful enterprise-wide scope
- Have direct, hands-on experience leading high-stakes, cross-functional programs within fintech, payments, or e-commerce checkout environments
- Have successfully owned multi-quarter roadmaps, annual planning processes, executive or board materials, risk and issue management, and operating cadences that hold multiple functions accountable
- Bring experience supporting regulatory remediation, compliance-related transformation, or other programs requiring rigorous, audit-ready documentation
- Have taken ownership of an in-flight, high-stakes program and quickly developed fluency in its regulatory, risk, operational, and business context
- Are credible with senior executives and skilled at translating complex information into clear, decision-ready recommendations
- Are equally comfortable shaping an enterprise operating model and getting into the details required to move individual workstreams forward
- Know how to create accountability through influence, navigate competing priorities, and drive progress without waiting for perfect information
- Are an exceptional communicator who can adapt information for executive leaders, cross-functional partners, and teams responsible for delivery
- May have experience in a Chief of Staff, Strategic Initiatives, Business Operations, Enterprise Transformation, or enterprise program leadership function
- May bring a strategy consulting background, ideally paired with substantial in-house operating experience in a complex, regulated environment
What the job involves
- We are seeking a Senior Manager, Strategic Initiatives to lead GoFundMe’s Platform Excellence program. This leader will turn complex regulatory, payments, platform, and operating priorities into an accountable month roadmap with clear decisions, dependencies, owners, milestones, and executive reporting
- Reporting to the Chief of Staff to the CEO, this is a hands-on enterprise program and operating-model role. You will work across Product, Engineering, Finance, Legal, Compliance, Risk, Trust & Safety, and Payments to create the operating rhythm, governance, documentation, and follow-through required to execute business-critical work. You will not own Compliance policy; you will ensure the company can make decisions and deliver effectively against its requirements
- Lead the Platform Excellence program. Translate complex, cross-functional priorities into a cohesive 12–18 month roadmap with clear workstreams, dependencies, owners, milestones, and measures of progress
- Drive critical enterprise decisions. Identify and sequence the decisions required to move the program forward, ensuring they are addressed at the appropriate level. Frame complex issues, risks, tradeoffs, and execution implications so executives can make informed, timely decisions
- Establish governance and accountability. Build the forums, trackers, working sessions, escalation paths, and operating cadences needed to keep the program visible, coordinated, and on schedule across multiple functions
- Create rigorous, audit-ready documentation. Maintain a clear decision log, live risk and issue register, current roadmap, and supporting documentation that provide a defensible record of the program’s progress and outcomes
- Provide executive-level reporting. Develop concise, decision-ready updates and materials for executive and board-level audiences, translating complex regulatory, operational, and technical information into clear recommendations and actions
- Drive execution across functions. Surface risks early, ask difficult questions constructively, resolve obstacles, and ensure commitments translate into action. Build alignment and accountability through influence rather than direct authority
- Connect strategy to delivery. Move comfortably between enterprise-level planning and detailed program execution, ensuring that strategic decisions account for operational realities and that delivery remains aligned with broader business priorities
- Build scalable systems and workflows. Replace manual status tracking with structured dashboards, automated workflows, and reporting mechanisms that improve visibility, efficiency, and follow-through
- Operate as an enterprise-wide partner. Build trusted relationships across Product, Engineering, Finance, Legal, Compliance, Risk, Trust & Safety, and Payments, connecting the dots across regulatory requirements, platform priorities, and execution complexity
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform initially focused on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratise fundraising.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception. This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Marketing & Corporate Affairs Officer)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
Tim Cadogan
(CEO)CEO since 2020. Previously CEO at OpenX, where they now serve as Chair of the Board. Has also served as Board Director at a number of businesses - they still hold this position at LiveRamp.
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