Director of Strategy, Trustpilot
+ Bonus
Consumer review website
Posted today
Consumer review website
501-1000 employees
Posted today
+ Bonus
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Likely prior experience in strategy consulting with proven ability to deliver autonomously in fast-paced, matrixed organisations
- Demonstrated expertise in developing new strategies and frameworks to solve ambiguous problems and create multi functional delivery plans
- Experience conducting external market research in SaaS, tech, or trust-related industries and creating high-quality reports and recommendations
- Strong analytical skills and commercial acumen, capable of building robust quantitative business cases
- Comfortable investigating KPI performance to identify actionable insights, develop roadmaps and drive improvements
- Comprehensive stakeholder management skills, with the ability to influence and align senior leaders effectively
- A proactive and self-driven approach to tackling new challenges, supported by excellent problem-solving skills
What the job involves
- You will be part of the Strategy and Operations team, a new but pivotal part of Trustpilot, meaning you can play a significant role in designing how this team works.
- Reporting to the Senior Director of Strategy & Operations, this team sets the 3-year strategy and the 1-year Game Plan, laying the train tracks out ahead of the business. Not only do we ensure our game plan delivers outstanding outcomes, but we also make sure we are on track and communicating progress effectively
- This role focuses on creating new strategic initiatives and solving ambiguous problems. You will be responsible for external market research, developing new frameworks to analyse internal performance, and delivering comprehensive recommendations.
- Each quarter will bring new challenges, requiring you to leverage your expertise to create impactful strategies and align many parts of the organisation around them
- Defining and delivering new approaches to address ambiguous strategic questions that impact Trustpilot’s growth and direction
- Conducting continuous in-depth external market research and horizon scanning to identify emerging trends, threats, and opportunities. This should include competitive benchmarking, customer segmentation, and trend forecasting to inform strategic positioning and go-to-market plans
- Creating quarterly external market reports with actionable recommendations for the ELT and senior leadership teams
- Attending SaaS, AI, and tech conferences, networking externally, and incorporating insights into strategy plans
- Owning and solving complex strategic analyses through qualitative and quantitative research, translating findings into clear, actionable recommendations
- Deep diving into internal performance KPIs to uncover root causes, develop data-driven improvement plans, and assess financial impacts
- Valuing and prioritising opportunities based on financial and strategic impact to maximise results
- Influencing senior management and ensuring alignment with your recommendations, working collaboratively to gain buy-in
- Supporting the Senior Director of Strategy & Operations in shaping the 3yr growth roadmap and annual 1-year game plan to meet our targets
- Challenging strategic roadmaps during peer reviews
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.5m
LATE VC
Total funding: $178.4m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Articles
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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