Manager of Strategy & Operations, DoorDash
Drive
$102.6-162k
+ Equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$102.6-162k
+ Equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You imagine, develop, and execute on workstreams from start to completion with little oversight
- You are willing and able to manage a global scope with colleagues overseas on a daily basis
- You are resourceful and can engage other teams and resources to independently figure out answers to nebulous questions
- You oscillate easily from strategic considerations to tactical execution
- Are a self-starter who is energized by a difficult problem
- Have a passion for building
- You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
- You maintain a careful balance between attention to detail and swift execution
- You operate comfortably in ambiguous environments while maintaining a strong bias for action
- You communicate precisely dependent on audience and level of detail necessary to share
- You are comfortable navigating complex data and/ or leveraging SQL to run analysis
- You collaborate effectively with cross-functional team members across the organization
- You represents the DoorDash brand with humility and a customer-first mindset
- Experience in a complex or high-growth environment required
- 5+ years of relevant experience
What the job involves
- As part of the centralized Drive Ops team, the Manager will have the opportunity to help define, scale, and optimize Drive’s next biggest bets
- This role has the remit of shaping our Drive International business, for which the growth opportunity is large. You will be US-based but work regularly with colleagues in Australia and Canada to improve the quality and profitability of the platform
- You will be responsible for setting the products and processes in place in order to do so
- On a typical day, you may run and refine experiments to improve operations, dive into data to explain performance at the lowest level of detail, synthesize insights from merchant partners, build tools to enable productivity, and guide new product strategy
- You will report into a Director on our Platform Product Ops team in our Drive organization. The direct team is all US-based. You will be based on the west coast to facilitate time zone synergy with Australia, and you can expect occasional business travel to the markets you support
- Lead high visibility, cross-functional projects that address Drive’s most unique and challenging questions
- Grow a high-potential international market within a high-growth business
- Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership
- Steer the scaling and optimization of operations and quality across Drive internationally
- Execute product testing and roll-outs on the ground with merchant partners
- Collaborate with stakeholders across DoorDash to align company-wide resources to refine platform capabilities
- Unearth US best practices and operationalize abroad
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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