Operations Project Manager, Apple
Apple University
$85.7-129.6k
Personal technology company
Job no longer available
Personal technology company
1001+ employees
Job no longer available
$85.7-129.6k
1001+ employees
Company mission
Apple's mission is to bring the best user experience to its customers through its innovative hardware, software, and services.
Role
Who you are
- We are seeking a dedicated and experienced Operations Project Manager (PM) to join our team
- The ideal candidate will be proactive and skilled at solving problems, with exceptional project management abilities. They should also have a passion for delivering operational excellence in a fast-paced environment
- Experience managing a program that blends media/content and live events, preferably in an educational setting
- Experience independently coordinating and navigating complex interactions across levels of an organization. Should include quickly solving problems, adopting efforts to match changing conditions, and proactively communicating with aligning partners
- Exceptional written and verbal communication skills, including the ability to handle sensitive information with tact, diplomacy, discretion, and judgment
- Track record of collecting and making sense of both perspectives and hard data in order to facilitate a decision
Desirable
- Obsess Over the Customer Experience — Awareness or thoughtfulness about what makes learning experiences effective. Desire and provide outstanding customer service to all individuals involved in the process of educating people: from peers in AU to participants in classes
- Drive What Matters — Demonstrating a forward-looking approach and a commitment to follow-through to ensure tasks are completed; Enjoys challenging operational tasks while prioritizing many competing requests with minimal guidance
- Give Help — Possess a “can do” attitude and comfortable operating as part of a greater operations team that support and develop one another
- Cut Through Ambiguity — a see something, Say something attitude. Encouraging and empowering each other to take a proactive approach in identifying and addressing potential issues, concerns, or observations
- Resourcefulness — Strong organizational and time management skills, with the ability to multi-task and make confident decisions quickly and under pressure
- Tech-savvy — Support faculty with logistics coordination for AU sessions (Planning, systems, communications, WebEx, room bookings, event set up, catering coordination, materials, supplies, room set up, shipping, etc.); Proficient with common productivity tools, such a Mac, Wrike, Slack, Pages, Numbers, Excel, and Keynote
What the job involves
- Weekly Hours: 40
- The Operations Project Manager will need to gain a thorough understanding of the programs we offer and excels in building strong relationships with our internal team members, faculty, and business partners
- Collaborate and communicate effectively with stakeholders to actively support the development and implementation of both existing and new programs
- Support and collaborate closely with faculty members to understand their needs, requirements, and challenges related to program operations
- Manage and maintain accurate and up-to-date faculty schedules ensuring that changes and updates are communicated effectively
- Oversee participant management processes including registration, enrollment, and communication
- Address participant inquiries and concerns promptly and professionally providing excellent customer service
- Look ahead and identify potential operational challenges, and be proactive in proposing effective solutions to optimize program efficiency and improve the overall operations process
- Take ownership role of multiple projects within your program simultaneously, ensuring their successful execution within given timeframes and resources. Identify patterns, connections, and relationships among various elements, leading to more comprehensive and integrated approaches
Our take
With a market capitalisation that reached $3 trillion in 2022, Apple is the world's most valuable company. A vertically integrated approach and obsessive focus on the user experience have helped to make Apple one of the most successful companies in the world.
Since taking over at Apple, Tim Cook has been carefully curating the company's reputation as a champion of consumer privacy, trying to set the company apart from others that monetise their users' data.
The company even went as far as to introduce sweeping privacy changes which made it difficult to tailor ads to Apple’s 1bn+ iPhone users. This rocked the $400bn digital ads market, seriously harming the revenue of its bigger rivals in the lucrative industry and forcing them to rebuild their ad infrastructure.
Despite this, the company has been shaken by supply chain issues and moved a considerable amount of its manufacturing from China to India, and increased its Vietnam presence. This is because of multi-pronged production disruption in China, the second largest customer market for Apple, and triggered an estimated 10% revenue drop in the first quarter of 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
204% employee growth in 12 months
Company
Company benefits
- Everyone has different needs and schedules, and that’s why we offer medical plans that cover both physical and mental healthcare
- In addition, employees have the option to access medical professionals from almost anywhere and get free confidential counselling — virtual or in person
- You could also be eligible for help with fitness-related expenses
- Our medical coverage plans include family-friendly features such as fertility treatments
- Because we know there’s more than one way to bring a new child into your family, we support all kinds of new parents with paid leave and our gradual return-to-work programme
- You also get paid time away if you need to care for an ill family member and free guidance to help you find support for childcare, elderly care, legal referrals and more
- At Apple, we make sure women earn the same as men performing similar work. As part of that effort, your salary history is history — we won’t ask
- Every employee here also has the opportunity to become an Apple shareholder, because all are eligible for stock grants and also a discount when purchasing Apple stock
- To help you prepare for retirement, our pension can help you meet your savings goals. And to help you prepare for the unexpected, you’ll have the security of multiple forms of income protection
- Plan on developing both professionally and personally. Apple University creates classes, seminars and beyond-the-classroom tools that help employees understand Apple’s culture, organisation, values, and role in the world. You can sharpen general business and software skills through online classes
- For more formal education related to advancing your career at Apple, we’ll reimburse you for certain educational expenses, including tuition
- Whether you’re exploring personal pursuits, welcoming a new child or caring for a family member, rest assured that you’ll have paid time away when you need it most
- When you give money to an eligible organisation, we’ll match your donations one-for-one, so your contribution is doubled. And if you choose to donate your time, we’ll contribute US$25 for every hour you volunteer. Whether you donate time or money, Apple will match your contributions up to US$10,000 a year
- Get the world’s best prices on the world’s best products — Apple products. You’ll also get deals on great third-party accessories
- And there are services to help you manage life’s day-to-day tasks: dinner reservations, pet-sitters, shopping, personal travel, financial guidance and more
Company HQ
Cupertino, CA
Leadership
Tim Cook
(CEO, not founder)Joined Apple in 1998 and held various senior roles before being promoted to CEO in 2011. Previously Spent 12 years with IBM, most recently as director of North American Fulfilment, where he led manufacturing and distribution functions for IBM’s Personal Computer Company in North and Latin America
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