Customer Success Manager, HiBob
Enterprise
+ Company share options plan
Personal development platform for employees
Posted today
Personal development platform for employees
501-1000 employees
Posted today
+ Company share options plan
501-1000 employees
Company mission
To help the companies that are changing the world, change for the better themselves.
Role
Who you are
- 3–5 years of experience in Customer Success or SaaS Account Management, managing large, complex accounts with revenue responsibility
- Proven success in leading Executive Business Reviews and strategic planning engagements
- Experience building multithreaded relationships across various levels and functions within client organisations
- Strong commercial acumen and experience supporting upsell and renewal strategy
- Experience delivering adoption plans across multiple software modules and guiding technical enablement
- Excellent communication and presentation skills, with confidence in engaging senior stakeholders
- Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools is a plus
- HR or HRM domain knowledge – an advantage
- Fluent in English
- Tech-savvy with a passion for product learning
- Adaptable and driven, thriving in a fast-paced, high-growth environment
What the job involves
- We are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in customer success in a tech/SaaS-based business
- Own a portfolio of 25–35 enterprise (large) accounts and deliver a high-touch, strategic customer success approach
- Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes
- Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions
- Champion platform adoption through multithreaded stakeholder engagement and position HiBob as a strategic partner in business transformation
- Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning
- Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer
- Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning
- Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention
- Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships
- Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance- to get your home office set up!
- 2 Social Impact days per year for volunteering
- Annual Headspace subscription and wellness benefits
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Company values
- Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
- Build the exceptional - Everyone contributes to building the exceptional at HiBob
- We do what we say - We align our actions with our words
- Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
- Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
- Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient
Company HQ
Farringdon, London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously an SVP of Technology at Kenshoo, a VP of IT Business Management at VMware, and a VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. They also spent 2 years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Albin joined HiBob in 2020 as a Business Development Manager for the Nordics. Since then they have held multiple roles and now serve as the Sales Director for Northeastern US & Canada.
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