Senior Lifecycle Marketing Associate, Remitly
+ ESPP
2-3 days a week in office
International payments company
Be an early applicant
International payments company
1001+ employees
Be an early applicant
+ ESPP
2-3 days a week in office
1001+ employees
Company mission
To transform lives with trusted financial services that transcend borders.
Role
Who you are
- 3+ years of experience in lifecycle, CRM, or retention marketing
- Hands-on experience with CRM/customer engagement platforms; Braze experience
- Strong working knowledge of CRM channels including email, push notifications, in-app messages, WhatsApp, and SMS
- Experience with personalisation and localisation logic across multiple markets
- Familiarity with AI tools and systems, both to enhance your own productivity and to drive LCM excellence through smarter, more efficient campaign execution
- Excellent project management skills with the ability to manage a high volume of simultaneous requests with the right prioritisation
- A customer-centric mindset
- Basic HTML knowledge
What the job involves
- As the Senior Lifecycle Marketing Associate on the Lifecycle team, you will report to the Senior CRM Lead and play a key role in managing and executing high-volume stakeholder communications requests from briefing through to delivery
- You will be an executional expert across our core CRM channels — email, push notifications, in-app messages, WhatsApp, and SMS — with a focus on delivering localised, personalised communications at scale. The Lifecycle team's job is to fully understand the end-to-end customer journey in order to encourage our customers to become more engaged with Remitly and share the experience with others
- Own the end-to-end management of stakeholder communication tickets, from intake and prioritisation through to execution and delivery, keeping stakeholders informed and updated throughout the process
- Execute localised tests across CRM channels, ensuring communications are relevant and resonant for customers in different markets
- Build and deploy multi-channel campaigns across email, push notifications, in-app messages, WhatsApp, and SMS, primarily using Braze
- Collaborate closely with internal stakeholders across the business to understand their needs and translate them into effective, on-brand communications
- Monitor and report on campaign performance, sharing insights and learnings with the broader team
- Leverage AI tools and systems to support day-to-day execution, improve the quality and efficiency of communications, and contribute to LCM excellence across the team
- Identify opportunities to improve the ticket management and execution process to increase efficiency and quality at scale
Salary benchmarks
Our take
Since its inception in 2011, Remitly has focussed on helping immigrants to send money across the world faster, cheaper and easier. The company has grown exponentially since then and now operates across multiple continents. Remitly put down most of its success on putting its customers first.
The emergence of digital banks with low transaction fees cross-country has increased competition in a space where Remitly was dominant for many years. The company must continue to innovate its product to ensure it is the go-to place for these types of payments.
That said, Remitly continues to partner with exciting companies and improve their service for loyal customers. The company is setting its sights beyond its core remittance service, such as through the introduction of Passbook, an app that allows customers to access digital banking through a partner bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jul 2020
$85m
LATE VC
Jul 2019
$135m
SERIES E
Total funding: $435.8m
Company benefits
- Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
- All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
- Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
- Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
- Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
- Remitly provides rich benefit plans intended to cover the needs of our diverse teammates
Company HQ
Central Business District, Seattle, WA
Leadership
Matt Oppenheimer
(CEO & Co-Founder)After completing an M.B.A from Harvard Business School he worked as a Director for Barclays before founding Remitly in 2011.
Josh Hug
(Vice Chair & Co-Founder)He was a Director at Real Networks for 7 years before co-founding Shelfari, which was acquired by Amazon as he stayed onboard to run it as CEO.
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