Core Solutions Engineer, Persona
$100-130k
Offers Equity & Commission
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
201-500 employees
Be an early applicant
$100-130k
Offers Equity & Commission
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- 3+ years of work experience in a technical customer-facing role (e.g. customer engineering, solutions engineering, sales engineering, solutions architect, implementations engineer)
- You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence
- You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product
- You have a high technical aptitude, with an ability to work directly with engineers as well as business stakeholders. Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus
- Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
- You’re collaborative; cross-functional work excites you
- You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
- You’re comfortable navigating and operating with ambiguity and in uncharted territory
- You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
- Willingness to travel up to 25% of the time for customer engagements
- Bonus points for experience in the compliance, identity verification, and/or fraud space
What the job involves
- As a Core Solutions Engineer, you will be the primary technical point of contact on a portfolio of accounts, partnering with the Customer Success Managers to support our customers and ensure they maximize the value of our solution at each stage of the customer journey
- You’ll build trusted, lasting relationships with a wide range of stakeholders within each customer’s organization. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices
- Beyond day-to-day support, you'll work closely with product and engineering, serving as the bridge between the technical and customer-facing teams. You will partner with the Customer Success team to develop resources and processes to scale customer support, improve customer education, and create automation to drive repeatable and predictable revenue
- This role will be a key contributor on a fast-growing team, working across engineering, product, sales and marketing to ensure customers are successful at each stage of their lifecycle. Come help us build a world-class Solutions Engineering team!
- Be the customer’s technical point of contact throughout their life cycle with Persona
- Build a deep understanding of customers’ business problems, technical requirements, and success criteria, so you can help craft customized solutions to drive long-term value and empower them to solve complex business problems
- Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases
- Drive exceptional execution for our Solutions Engineering team
- Automate processes, and take innovative approaches to problem-solving that will have the power to help shape internal and external decision-making
- Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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